Customer Ratings & Reviews

Geek squad went above and beyond in helping me fix an issue I was having with w Chromebook! Super happy!

The customer service was at the door keeping count of occupants entering and exiting. Counter service was treated me like a priority though a little busy. Overall excellent experience.

Quick and easy no hassles a must if you value your items from best buy

Everytime I go in the store employees are all really nice

Good sound for the price. Would recommend to a friend

A must have controller. Long battery life. Works great with any game.

Best thing ever it is so comfy and all of my friend can hear me better.

Great controller for Nintendo switch, helps alot for game play.

Geek Squad Service is absolutely amazing. They are the Best!

They connected everything and the right position for the fridge, thank you guys.

pretty good, the headphones work pretty well. super comfortable to use. my friend has them aswell, only issue that the microphone could be better qualiity.

Easy online for my remote! Was easy to go right online and do this

I love how the charging status indicator is designed!

Really good purchase really enjoyed iyni really enjoy it

Good timing, respectful, and wore a mask for safety.

I recently filed an in-store claim for my Xbox controller on the 19th December 2020. The geek squad agents refused to issue me a replacement instead the told me they had to order me a new controller. The estimate completion date was the 24th December 2020. I received the replacement on the 29 December 2020. The controller I received was an incorrect model and it was a used/damaged controller. I called geek squad in regards to my issue. The agents hanged up on me five times, put me on hold six times transferred me seven times and after three hours of frustration on the phone I asked to speak to a supervisor I was put on hold for 45 minutes. After three hours 45 minutes of trying to get help or speak to a supervisor I finally gave up. Best Buy replaced my broken controller with a broken controller. Customer support is improperly trained and there is no accountability. The disrespect I had to endure dealing with GeekSquad was nerve recking. I would never recommend Best Buy protection plans to my worst enemy.

Great plan for if you need to replace an item due to a problem.

Bought an open box Elite 2 controller. LB was broken on arrival. Customer Service set me up with Geek Squad to fix the controller, after a week of scheduling conflicts I went to the store and Geek Squad said they have nothing to do with open box returns or fixes. I spoke to customer service again and they tell me I am now past the point of return or exchange (under 1 month after buying) but they can set me up with Geek Squad at my local Best Buy... it is an endless loop of both Geek Squad and customer service shifting blame and refusing to fix their problem. There were zero steps in checking that the open box was a playable controller and its been an open box for so long, its out of warranty with Microsoft. Never buy from BestBuy when so many other companies treat their customers like customers.

Controller does what it's suppose to in all games/apps that support it. Unfortunately the D-pad is so bad I'm going to need to mod it at some point. Extremely mushy and directional inputs are all over the place. The buttons could definitely be more clicky as well.

I mean I guess you get what you paid for Lmfaoo I bought a used controller and it came covered in animal hair!!! I was sneezing like crazy but controller works so far