Customer Ratings & Reviews

The store associate was very helpful and made it easy to replace my broken controller with a new one.

As someone who works for a tech company it’s important to have coverage on certain items. Controllers are something you definitely want insurance for as the analog sticks always go due to repeated actions like pressing forward to run.

The geek squad protection is actually so clutch, the price is great plus it’s so simple to exchange the old item for a new one. My little brother has ran through so many controllers now I lost count. 10/10

Geek Squad is an essential for any computer purchase.

A absolute must for electronics over 40$ because no one likes spending more money for faulty electronics.

Haven’t had a need, and I’m thankful for that. Glad to have them available if they are needed though.

Good.It's something that served quite well. tankss

Amazing Customer Service. They helped me return my broken Xbox controller and get new one since I purchased a two year accidental warranty.

I use this insurance on many items to cover the cost of replacement if they break. Best thing in the world for console controllers if you are sensitive to stick drift.

Most people are hesitant to get the coverage. But BB is so good about taking care of you for having it. I am adamant about NEVER getting any electronics from places like Walmart, because they are notorious for having refurbished items and selling it as new. ALWAYS get the Geek Squad coverage because it comes in SUPER HANDY.

This is ALWAYS THE BEST item to accompany a PURCHASE, when purchasing Asseaaoriea for gaming consoles. If product breaks or malfunctions, it is slot of , $$$ to replace a gaming piece over and over. When if you purchase the WARRANTY/REPLACEMENT WARRANTY, for 2 yrs or whatever. You have piece of mind. Knowing your not waiting $$ and are able to enjoy item baught

Necessary product does not hold up under heavy use for more then 6 months.

Great service broke my controller and they replaced it no questions asked.

This really helped me out when my controller broke down thank you guys

Geek squad always seem to help peolle when they need it the most.

I always get geek squad protection on just about anything.

I get extra coverage with geek squad protection.Had a issue in past my tablet dropped and broke screen.They gave new one with no hassle.I know it can suck to pay the extra $ for the coverage but at least you know you are covered.

We bought the accidental replacement plann and its totally worth it! Things happen and things break. The plan covered the replacement of our PS4 controller and controllers are expensive. Highly recommend the replacement plan.

You ever know when an accident can happen or if the product mess up. My headset started coming about and i took into Best Buy to get fixed. They just replaced it. No problems at all.

I decided when I got my dualsense controller if I'm going to play for a while I may drop it or maybe spill water accidently. This plan gives me a peace of mind plus just go to my local bestbuy and swap out for another. If you're getting a dualsense controller or use xbox controller or even switch. This will help!