Customer Ratings & Reviews

These controllers joy-sticks are designed to fail after 6 months. With the geek squad service, I don't need to worry about having to pay full price for a brand new controller when the joy-stick fails.

Over the years, the purchases from Best Buy accumulate even prior to today’s data collection. The support and ability to address today’s buying needs continues to be on the forefront of technical and commercial support for increased satisfaction in the buying process.

Overall great service very kind to me and they also know how to handle their clients very well.

Always a great help! Warranty for the controller has saved me so many times when my controller stops working or accidentally breaks

The wired setup ensures there’s no lag or battery concerns, which is a big plus. The cable is long enough for comfortable use, though I wish it had a detachable option for storage.

This is an easy decision. If you make an expensive purchase, get the protection. I’ve done it for years and four years down the road when that expensive TV starts to flicker and give you problems, they just (most of the time) replace it. I had issues with Best Buy in the Past but never with the Geek Squad protection.

Happy to have this service available to me, thanks

Warranty was quick and easy to handle. Would recommend getting warranty only items.

Awesome service! They took my return for a new controller, no questions asked. Highly recommend!

Best Buy is simply the best. Thank you for your great customer service! (Geek Squad)

[Employee of bestbuy] The controller that was damaged and the warranty saved me from having to buy another controller for 60$. Works great and is cost-effective! Got another controller in no time and barely cost me anything!

One of the best value items I routinely purchase especially when buying items made in China!!! Every single China made technological item I have purchased the past 3 years has failed to last more than 12 months.

Great service and easy exchange. Always buy the insurance.

holding up well compared to the last one I got. love the white color - lightweight but not too lightweight - feels perfect in my hands (woman here) would buy again!

Great when used with electronics. Helped me with Xbox controller purchases and returned with performance issues after 2 years and used the money again to get a new one

The best, just to be protected and covered because you never know what happens.

Quick and easy service for my Return i Think Best Buy has the best coverage

The insurance plan is perfect for items over $100.

Great Christmas gift for my gamer kid! Absolutely loved it and is now a PlayStation kid instead of Xbox lol

On point! No hassel exchange. Easy to work with. Excellent customer service. Highly recommend!