Customer Ratings & Reviews

I love the we something i purchase doesn't work. I can just get it repaired thru the insurance and its a very easy transitions

Great service broke my controller and they replaced it no questions asked.

Accidents happen and when they do who ya gunna call….if the answer isn’t the geek squad you’re wrong! They won’t let you down!!!

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

This is what I always get, because you never know when your item will not work properly in the long run. I like the Best Buy 2 year accidental, because there have been times where later on, my product has failed and I brought it in only to swap it out for a new product or get some Store credit!

Protection plans are always worth it with newer technology. Don’t skip out on it, you may regret it.

Nobody knows how long a new product will perform after trying out all the options. Being new doesn’t guarantee it performs correctly. The Geek Squad warranty saved me when I started having issues a year later. Having this warranty made me able to have my product replaced with no hassles by the Geek Squad. I recommend purchasing a warranty it pays for itself and more if your product fails.

I love my service here with geek squad and have recommended it to all my friends and colleagues!

Good service overall there isn't much to say i had a great experience

Warranty is usually worth would highly recommend!!

Had a problem with my Xbox controller they replaced it no issues with the protection plan

Great support with returns and makes the process efficient

I recommend you get the protection plan because they male sure you get a replacement quick and easy

The GSP plans and their variants are pretty good. I do feel like there's room for improvement, though. 1: certain devices get replaced with a refurbished unit, such as Microsoft Surface devices and Nintendo Switch devices. This by itself would not be a bad thing if receiving the refurb didn't fulfill/cancel the rest of the plan. 2: in some cases, you end up losing data unnecessarily. I had an HP laptop that for some reason the battery could not be replaced. I wasn't really given an opportunity to request the device back so I could at least get my data.

GREAT TO PURCHASE WITH ANYTHING YOU PURCHASE FROM BEST BUY

Noiceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

great great what you should expect, should be the standard

I always purchase a warranty with anything I buy from Best Buy. I don't always use it, but the peace of mind is great, and any time I've ever had to use the warranty, I never have a problem. They have great customer service!

Definitely worth getting when purchasing any electronics. You never know what could happen. It could come straight out of the box damaged or something could happen down the line. Alway good to have a back up plan