Customer Ratings & Reviews

Have always bought the protection plan and will continue no hassles

An amazing product to have if you love to read with a glare free screen and a multi-versatile device to use for notes, reminders, upload your favorite books, and more all on one device. Definitely a must have.

Best Buy will take care of you if you have a problem. Don’t think about the extra cost now, think of the replacement cost later!!!

If you're buying something over $50, I would probably go for it if possible. Especially if you have kids or if you tend to be rough with your electronics, you can't pass it up.

We got a warranty because our last two controllers, our children played with and they didnt last too long.

the protection is a must to have the assurance in case anything goes wrong

Great device coverage for the value and now I don’t have to worry about replacing (another) expensive headset!

Best Replacement service ever. you definitely gonna get your moneys worth.

If you don’t have geek protection, you are missing out you need to have it best thing to have

BEST PURCHASE EVER!!!! I never realized how fast my son was going through controllers until we had to start using this warranty. He currently has the Xbox series X and previously had the Xbox 1. Well the controller is compatible with both consoles so I didn’t lose my control with the warranty, thank goodness. All he does is return the malfunction controller with or without the receipt (they can find the warranty under the phone number making it extremely easy if the receipt gets misplaced). Then when you get the new controller you purchase a new warranty for $20-25 and you are all set again. It has saved me alot of money. Did I mention how much I LOVE IT!!!

ALWAYS GET THE WARRANTY FOR ELECTRONICS. Even small electronics.

It’s perfect for replacing controllers with stick drift. Just bring it in and they give you store credit to buy a new controller right then and there. All you have to do is spend $20 on 2 more years of insurance. Amazing service.

I had insurance on my headset and they help me pretty quickly no problems very nice people

Worth it 100%. Ive never used anything more than the protection plan for controllers. As a parent of sub 10 little boys, its been esential.

Haven’t had to use it but good to have on items and are a good amount of money.

Geek Squad protection is like car insurance. Don't drive your expensive electronics without it. I used to spend $60 on a new controller every few months when my triggers or my joysticks stopped worked. A $20 Geek Squad protection plan changed that. Now when they break in a few months, I can count on Best Buy to swap it out with a working product, buy a new protection plan and keep it moving. For items that experience wear and tear, there's nothing better.

The 2 year warranty in my opinion is a must especially if its a big ticket item. I have use their warranty exchange before and they do a great job. My experience my niece had accidentally snapped my headset earcup i took the item in for the warranty exchange the team was great and easy to talk with i had brought the item in its original box and everything it comes with I was able to get the same model or get store credit for a different headset i got new set and paid to renew the warranty for another 2 years

gives me a peace of mind knowing that my dualsense edge controller is protected

Never a bad idea to have extra protection on your purchase. Hate to have to buy the same item twice.

I am so glad of have a habit of buying the protection plan on all of my electronics. My son was using the VR headset for the first time and lunched forward, crashing into my desk. He was fine, but the desk and the headset, no so much. Best Buy replaced the VR headset without question. Now if i only had a service plan on my desk from the furniture store.