Customer Ratings & Reviews

Don't pass this up. Xbox controller was 6 months old (probably still under original warranty) and I started to have problems with the thumb sticks. Walked into Best Buy with my receipt and instantly had a return refund! No hassles at all and I highly recommend!!

Geek squad is great. Have repaired my purchased devises. Always ready to help.

Geek squad is great. Have repaired my purchased devises. Always ready to help.

Very very helpful when I was having Issues with my laptop

Excellent work done by the geek squad, came in with a problem in my oc and they went above and beyond to help me with my issues, at first i was a little nervous but great professional services

You are out of your mind if you dont pay for the service. Granted, there are some items that i feel its not really beneficial for but the geek squad service has saved me so much money in replacement costs that i cannot help but to encourage the small up front fee

Geek squad has been amazing just a phone call away or walking the door in the right there to help you.

Anytime I've ever had any issues with any appliances I purchased from best Buy, the service always meets or exceeds my expectations.

Love the Geek squard replacement service. I always purchase it when i get something from BestBuy. It saves money and time.

I usually game a lot and it’s soo worth it getting warranty for gaming headphones because so many issues can happen within two years and it’s assuring to know I can get them replaced if any issues come.

I always get geek squad protection on just about anything.

Each time I have called on Greek squad I was treated professionally and friendly. They were knowledgeable about my issues and handled them in a timely matter. I am elderly and like most have come in contact with younger generation that don't want to deal with our lack of technology, but Geek Squad has always been very patient with me and my 100s of questions.

I had no problem getting my son’s controller replaced. I went to the store and they pulled up my geek squad protection purchase with no problem and they gave me a gift card to get my son’s controller replaced online because they were sold out of PS4 controllers in the store. I liked the fact that I was able to get it replaced online and not just in the store because it could have been a long time before I was able to replace it while in some stores they don’t have the online option.

So glad to have added the accidental coverage. It saved me $250 in this case. The controller it was tied to stopped responding to trigger fires fully.

I had to return this item but the geek squad made it effortless. Thank guys. Keep up the good work.

Always get coverage but watch out for the technicality’s because they will deny you if “break the rules” and they also told me awhile back about a tv my son damaged that they would charge me if it was damaged in a way that wasn’t approved for that coverage and would charge me a fee for looking at it.

Figure this is a must for any item that has a high chance of issues due to frequent use.

Total Tech is great I Always get Protection for my products, and with Total Tech I get 2 years of protection on everything I buy even gifts, with year round support, members pricing, expedited shipping, along with free installation and services on TVs, Appliances and just about anything you can think of. Technician and installation you point they work.

great service. would definitely go back to these guys in the near future.

Came in and mounted TV exactly where I wanted it. Very nice employees.