Customer Ratings & Reviews

For as long as I’ve been a Best Buy customer, Geek Squad has never failed me once. I believe Geeks Squad has the best protection plans and services out there in the market.

Best thing to get and a good reason to buy from your local Best Buy and not online. Personally these plans have come in handy for portable game devices and controllers. But I also saw first hand how useful it’s to have one when a friend bought a tv and had to return it twice (!) for a broken screen. Normal warranty might be enough the first time if returned promptly but having a plan just... gets you a very different treatment and protection.

Best buy's customer service has always been very helpful and are a great company

Don’t but a product with out it. Cannot put a price on piece of mind. Knowing my product is covered make me feel much better about buying higher priced items, and Best Buy is truly hassle free making the overall experience an enjoyable one!

Everything work perfect. You’re able to do so many things!!

Ive used Turtle Beach, Logitech & HyperX nothing compared to Astro's especially the a40's with the mix amp 80. Sound hoarding cant get any better !!

A must have for any electronic purchase. Buy it with all purchases

This has come in handy more times than i can count and it's always a hassle free interaction. As a person with social anxiety i no i never have to worry about getting my products replaced or repaired with this.

They almost always follow guidelines and are fair.

The GSP plans and their variants are pretty good. I do feel like there's room for improvement, though. 1: certain devices get replaced with a refurbished unit, such as Microsoft Surface devices and Nintendo Switch devices. This by itself would not be a bad thing if receiving the refurb didn't fulfill/cancel the rest of the plan. 2: in some cases, you end up losing data unnecessarily. I had an HP laptop that for some reason the battery could not be replaced. I wasn't really given an opportunity to request the device back so I could at least get my data.

The Agents really helped me at the checkout line will be seeing them soon

Any time that I have had an issue (and there hasn't been to many tbh) they have come through with flying colors. My items have been promptly fixed or replaced. Will always ad the warranty to my Best Buy purchases!

Needed this for a controller and had zero trouble replacing it.

Overall great service very kind to me and they also know how to handle their clients very well.

the controller i returned was not very good. but Geek Squad came through with the hook up. well worth the price

This is smart. I got a PS5 in Nov, by January i already had controller drift. PS was/is being a dick about covering the warranty and fixing it so i bought a new one, and got the Geek Squad protection. Anything goes wrong in 2 yrs, brand new controller. Considering it only took 3 months for the original to go bad, I foresee myself using this one!

Highly recommend all customers buying Xbox controllers get the extended warranty. Xbox controllers are the only thing i regularly put extra warranty on.

I love the warranty and it comes in handy and use it a lot

I usually get the replacement plans on items that are $150+ just to be on the safe side. I had no issues when coming in for a replacement for my xbox elite controller. I highly recommend on these types of things that can be easily broken and accident prone.

Geek squad doing professional job, always good experience