Customer Ratings & Reviews

Absolutely love the geek squad. They always help me

Every time I purchase anything from Best Buy, I ALWAYS purchase the Replacement Warranty. This was purchased when I returned XBox Headphones that had unexpectedly stopped working. I used the “original extended warranty” for the Exchange. Every time the Warranty is used for Replacing a damaged item, the warranty becomes “used up” and a new one must be purchased.

Replaced my other gaming headset using this warranty. Great service and love how convenient it has been to use.

Always a great experience when I do my warranty exchanges!

2 Year Accidental Is honestly so amazing. This allows me to go anytime to the store and get something fixed if needed and you can also extend it to make it longer if needed.

Awesome performance no issues at all. I can hear steps better with these than I could with a headset! Game changing. Super convenient charging!

Whenever possible I purchase Geek Squad Replacement. In fact, I have had to use it a couple of time and Best Buy has been great in holding up their end of the deal. Highly recommend it.

Great for added assurance to any product you purchase

It gives me a lot of security when using my device and not being afraid of breaking it down or anything because I know that I will be able to repair it in an economical way.

Protection plans always come through clutch in the end. I purchase it with everything i buy.

Great controller. However, let's see what happens in 3 months if the left stick starts to drift.

Geek squad protection on a controller that covers accidental damage and drift. Well worth it.

No hesitation they replaced my product within two years!

They are always on top of it and quick to answer. Any questions I may have. It’s great. I purchased this with everything everything.

Over the years, the purchases from Best Buy accumulate even prior to today’s data collection. The support and ability to address today’s buying needs continues to be on the forefront of technical and commercial support for increased satisfaction in the buying process.

Really good service, they going to be available for you to check your devices and you can get a replacement.

These wireless head phones work great. They really keep the outside sounds out and have a good clear sound. The first pair actually broke after 3 months. The microphone just fell off while I was using them and I was not hard on them. I had the warranty so they were easily exchanged for a new pair

Warrenty was not used but bettee safe than sorry .

It was easy to redeem. The employees were so nice! My sisters is alway so rough with my things. That's why i always get insurance.

Got this for an Xbox controller. $20 is cheaper than a new controller and I had to replace my first controller within 6 months due to my dog dropping a baseball from the couch on it causing stick drift.