Customer Ratings & Reviews

Get insurance to have but next time try to get the theft and lose protection

Great service, it keeps peace of mind when you have service like this. I’m glad geek squad is there when I need them

Geek Squad is knowledgable and good at what they do. They will help with any problems that you may have.

I haven't had to use the Geek Squad for any replacement or installation yet, but I always make sure to get the 2 year protection and geek squad service to have the peace of mind!

I found this to be invaluable!!!! My grandson complained that he was having issues with his controller. I brought it back to Best Buy and they immediately ordered another to be sent to the house. (They didn’t have a matching controller in stock). I purchased geek squad for the replacement as well.

I always get the protection plan even if I don’t need it because there are days you will need it and don’t have it. For me a necessary for some not so much.

Highly recommend using the insurance, especially for offestting the cost of stick drift on console controllers.

Quick, simple and offered a reasonable solution, actually made the process not aggravating

I definitely get this when I purchase some things. I’ve also used this many times during coverage period. It’s great and no hassles they replace item or refund you if it’s no longer available.

The geek squad employees were really nice and understanding. They ended up replacing my controller with a whole new one

It does what it says, the replacement cost seems a little too much for what it offers, apple care or Samsung care might be a better option.

The Geek Squad support is nice to have. Fortunately I have not needed it recently, but a year ago my Oculus game quit working. Because I had the Geek Squad support I was able to receive a brand new unit for no additional cost.

Great service, reliable i am glad i bought their service

I purchased the protection plan for my headphones and ps5 in case of any accidents.

This protection plan saved me so many times. I’m so glad I that I purchased the protection plan. Bestbuy accepted the damage product with no problem.

Love the geek squad just wish they traveled to our area which is 120 miles from 2 different stores in 2 different directions. Very disappointed!

I always always always get the protection plan and feel confident purchasing refurbished items from best buy as well

I feel that this is a given, but Geek Squad is amazing! Such a big help in anything related to product, or any tech device. Geek Squad has your back.

Never been a buyer of warranties. I did get it this time for my PS5 Dual Sense controller. My first started to drift after 7 months. I’m sure my new one well at some point within the 2 years if warranty coverage. Getting a new one for the $20 warranty price will be much better than another $70.

You must have to be on the safe side because you never know what’s going to happen