Customer Ratings & Reviews

Good product I have used it several times in the past. Normally wouldn’t go with it if it were all state but they have a pretty good ROI

They have great protection. I have not had any issues at all

The 2 year warranty in my opinion is a must especially if its a big ticket item. I have use their warranty exchange before and they do a great job. My experience my niece had accidentally snapped my headset earcup i took the item in for the warranty exchange the team was great and easy to talk with i had brought the item in its original box and everything it comes with I was able to get the same model or get store credit for a different headset i got new set and paid to renew the warranty for another 2 years

Love geek squad their services is amazing and their so easy to speak with and understand your needs with fast turn around dates and times

amazing service it’s been 3 years and it still works perfectly, they also helped me fix an issue with my cars ac controls during the stereo installation and they didn’t need to

If you get a PS5 controller get the warranty! No hassle replacement for stick drift!!!

Its the only gaming headset that i like. Best is sound and the looks is great.

They can fix almost anything at a great price. My controller was broken and they replaced it easily and fast

We bought the Turtle Beach Stealth 600 Xbox headset for my son. After two months, the mic quit. We invoked the Geek Squad plan. Four months later, headset number two gave up the ghost. We're now on headset number three, about two months in. Both headsets had microphone failure. The headphones themselves were flawless -- great for music and such, but if your friends can't hear you, what good are they. Thankfully I was able to get the headsets replaced quickly in store. Very happy!

Absolutely love the warranty. It is absolutely wonderful, give extreme value to purchases.

Protection plans are must and a garuntee your product is always safe. Life throws mishaps your way so insure your hard earned money is safe. Always buy best buy protection!

This was outstanding in case something happened to my product which it did. Was quick and easy to get a new replacement and had excellent customer service will definitely be buying more later on!

My son love these controllers and has several of them. Just brought him this one as one of his stockings stuff for Christmas. One advice that I have is! if you have anyone that is a hard gamer like my son put the warranty to protect for stick drift.

Geek Squad protection is like car insurance. Don't drive your expensive electronics without it. I used to spend $60 on a new controller every few months when my triggers or my joysticks stopped worked. A $20 Geek Squad protection plan changed that. Now when they break in a few months, I can count on Best Buy to swap it out with a working product, buy a new protection plan and keep it moving. For items that experience wear and tear, there's nothing better.

Always good to have back up if anything goes wrong with an item

Very professional and easy to use service. Definitely recommend for more expensive purchases.

They fixed my controller in seconds. Super nice and friendly!!

ALWAYS get the warranty. You definitely will use it, and it's worth it for peace of mind

Works as advertised, bring the broken item into a Best Buy and they will replace it or give you a gift card of the same value so you can buy another of whatever you need. Say they stopped making the model and upgraded, you can get the upgrade!

Haven't had to use it but feel good knowing it is there if we need it!