Customer Ratings & Reviews

Its good to know that Geek Squad has your back when the unexpected accidents happen! The process is easy and you'll have your replacement in no time!

Best Buy is simply the best. Thank you for your great customer service! (Geek Squad)

Ive warrinteed my remote becayse the dog ate it. I brouggt it in in a ziploc baggie. The remote died a seriouse death. No problem the warranty covered it no questions asked. But my name, phone number, and address

I always like to make my technological purchases at Best Buy, as I always find excellent products, without the fear of having something not original in my purchase, thanks BB

Excellent purchase because in two years I can bring it in and get a brand new one.

the controller i returned was not very good. but Geek Squad came through with the hook up. well worth the price

This is one of those things you buy hoping you never have to use. But when you do have to use it... oh my goodness are you so glad you did. Truly zero questions asked (besides the typical “what’s wrong with it” and such) and just gave me store credit to get same item or a different item of my choosing. I now buy their protection with all of my big purchases knowing that Best Buy has my back.

Buying the Geek Squad Accidental Warranty is a no brainer for most every electronics purchase. Well worth the money when a PS4 controller wears out and becomes more challenging to play games. It's also great for those other items that fail.

Excellent service, my son's PlayStation controller was damaged, I took it to be repaired and they sent me a new one to my house in 5 days.

First time using this service for an xbox controller since they dont last long the wear and tear it's pretty good idea to use this if you want to make sure you get the full use out of it weather it expires sooner later or if the controller last that long never know

I like this I give to my friends she so happy she nice

Overall great service very kind to me and they also know how to handle their clients very well.

Best buy's customer service has always been very helpful and are a great company

I love it don’t regret purchasing this item from you guys

This is the best thing ever hands down. I just love the fact that all my items are protected and will be replaced for a little fee. Xbox controllers mess up a lot, with this I get a next controller every time they break for $50. Gamers don’t miss the opportunity……

I have used the warranty a few times and they are pretty good about taking care of things on the spot. From what im told that they may have to send your item away to get fixed on,just glad i havent had to do that.

Works every time without fail. Ive never had it not work

I normally don’t buy protection but decided to with my security cameras and good thing I did. No hassle to replace cameras that just stop working properly in under 2 years.

Always is it and came in handy!!! Would be the best items I’ve order!!

Awesome service! They took my return for a new controller, no questions asked. Highly recommend!