Customer Ratings & Reviews

Awesome service! They took my return for a new controller, no questions asked. Highly recommend!

I think I likes this I am an 56 yr man and my kids love this it was very nice to have this my kids break things all the time and I don’t have money all the time lol anyways this is very cool and I hope more people get this geek squad

I love the customer service at the Brandon location.

It is worth it if you know the item you purchased will break down within 2 years such as a controller. Can't beat the replacement value this offers

Play protection for the device I purchase, not only does it give me a comfort at home to know that if they were to find break, it also gives me the comfort to know that if amount functioning was to happen, I can easily go to each one and it will be taken care of

good costumer’s service and very nice and they all are nice

The Agents really helped me at the checkout line will be seeing them soon

I can hit it with a brick and they would replace it

Get this on your video game controllers. They break, they get gross, they get stuck drift. Best life hack I’ve done for the last 5 years is have a controller with this plan. Stick drift affects my game? Boom, new controller for the price of a new plan.

A must have for any electronic purchase. Buy it with all purchases

On point! No hassel exchange. Easy to work with. Excellent customer service. Highly recommend!

Haven’t used yet but glad to have it in place just in case

All the employees are incredibly talented and excel in their respective roles.

Everything work perfect. You’re able to do so many things!!

Overall great experience If my coffee maker goes bad I can just get it replaced

I use this insurance on many items to cover the cost of replacement if they break. Best thing in the world for console controllers if you are sensitive to stick drift.

I read reviews of this specific controller having issues breaking down so have the protection makes me feel safe if it ever does

Our tv’s picture went out and luckily we still had warranty. Setting up the appointment was quick and easy. The service technicians were friendly and arrived on time. Unfortunately, they weren’t able to fix our tv but offered a replacement for the same value. We were able to buy a new tv and just had to pay the difference on the upgrade. It was perfect!

Can’t believe I’m covered for 2 years!! I’m happy to know Best Buy got my back!

They were fast and efficient and kind Super easy!!