Customer Ratings & Reviews

Salvarez helped me out a bunch with finding the right controller and the right plan for paying. Super friendly and inviting. Got along well with his coworkers and wasnt afraid to as for help when something came up. Overall a great experience

Seems to be a great way to cover Xbox controllers nowadays as they are rampant with stick drift. best buy never fails me.

The process was fast and very helpful with the exchanges!!

They replaced item no questions ask and it did not cost me anything there waranty program is the. Best

I got this is a present for my family works great with recommended Great deal on sale

Great warranty they are always helpful with you election with fixing solutions and replacing!

The ability to replace this product worries free with a simple approach is why I love the Best Buy 2 year warranty program. I don’t buy it for every product, but I love it for electronics such as the Elite 2 Wireless controller

You ever know when an accident can happen or if the product mess up. My headset started coming about and i took into Best Buy to get fixed. They just replaced it. No problems at all.

All buyers should seriously consider acquiring the extra insurance.

Best purchase I have ever done for my kids electronics he has had his Nintendo’s switch for a very long time and thanks to have geek squad anytime he has damaged something he can easy get it fixed or replaced within a few days.

My Ninja Air Fryer stopped working after a year and I took it to Best Buy and had no problem exchanging it they replaced it with a brand new one.

Geek square had all the answers to my questions about my computer needs storage warranty and all great customer service I got all the information I needed.

The geek squad protection is actually so clutch, the price is great plus it’s so simple to exchange the old item for a new one. My little brother has ran through so many controllers now I lost count. 10/10

The agent mounted my tv and did a very good job! I highly recommend Geek squad!

If you're buying Joycons, like I did in this instance, they promise to replace it if they begin to drift. My first pair of Joycons started to drift a little under 2 years in to owning them, so if that happens to my new ones, then this should, in theory, replace them. Who knows if the guy was lying to me or not if this situation does end up happening to me but I will take his word on this.

Does the job as the controller(Xbox x series wireless) I buy this for seems to stop working after a year or more

Best warranty in the business. Purchase electronics at best buy specifically for warranty.

They are always spot on with their knowledge and service! Definitely a repeat customer here!

It’s nice having piece of mind when your product breaks and they are able to replace it at no extra cost.

I needed a tv replaced because it stopped turning it on. They gave me a gift card for full value of the TV. Always get the protection plan