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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6484 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 6,484 reviews
  • Rated 5 out of 5 stars

    Geek squad top 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best warranty in the market you’re really just paying 20 dollars for a new controller instead of spending for price if it breaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent fast knowledgeable service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service every time I shop on 86th street in Lexington. Always fast help and the staff explains everything well when it comes to using the products.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    geek squad swapped out my ps5 like it was nothing

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice, I can break my item and still bring it back, great deal!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stick drift no prob

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Warranty on controllers is a must! Dont worry about Stick Drift any more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jamelevans

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That controller is so cute, but I will buy more and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly an knowledgeable no fuss and can solve you problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is helpful and quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is better than any other service because I am able to walk into the store tell them whats wrong and get help on the spot. I have returned many things in the past and the service has been excellent everytime, would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. They were also very helpful when i had issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming controller warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always offers the best warranties. I’m a happy customer

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geeksquad protection is awesome

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geekssquad is a tremendous tool thats helps me secure the products i purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Return and warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful with my return and the purchase of my warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must own for any one who uses a controller!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with this service if you have any sort of game controller. Even if you’re super careful and are respectful to your stuff SOMETHING will go wrong with your controllers. Adding a simple 2 year warranty that replaces your controller with a brand new one beats any manufacturers warranty by far.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek Squad

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD is the best!!! They’re always so helpful and get the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always helpful and quick with whatever I need when I’m looking for help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its good to have, it pays itself off after one use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is a MUST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When buying something eligible for Geek Squad, it’s a no-brainer for me. I have had countless experiences where my purchase had some issues and I was covered by Geek Squad Protection. It’s like they say, you don’t need it until you need it :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Replacement Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent plan that protects your devices. I highly recommend this for any device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ease of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have incase of accidental damage or out of factory warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It resolved my issues promptly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love geek squad it puts my mind at ease when having any issues with my tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must protect my investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title says, "You have to protect your investment"! These systems cost too much money not to buy some protection for them. So, that's why I picked this up for my game system, controllers, and accessories.

    I would recommend this to a friend