Customer Ratings & Reviews

If able always go with their protection warranty! Especially with controllers and electronics. Never had an issue, and they stand behind their products.

I haven't had to use the Geek Squad for any replacement or installation yet, but I always make sure to get the 2 year protection and geek squad service to have the peace of mind!

No questions asked, just check the merch for quick return. Drifts, buttons not working properly. Just take in and get a new one!

Great help highly recommend. Very professional and helpful

I definitely get this when I purchase some things. I’ve also used this many times during coverage period. It’s great and no hassles they replace item or refund you if it’s no longer available.

If Geek Squad/Best Buy offers you a accidental replacement plan buy it! It means that item will be replaced in the store or you will be given a gift card if it is no longer working. You do not have to send your product off for repairs. Just describe the issue and grab another product.

It’s great to know if and when something happens to my controller it’s completely covered! And I like that they promote this option in store!

I purchsed the 2 year replacement plan for my xbox contoller. I love that if my controller breaks I can get a replacement at my local Best Buy store and get back to gaming.

Super Comfortable and great sound and microphone .

I work for a major ISP and when customers have questions about purchasing their own modems I ALWAYS recommend Best Buy because of the Geek Squad protection. I have never had a hassle replacing a damaged piece of electronic gear. This level of service and security is why I don't buy from Amazon and only buy from Best Buy.

Decent and smart to get because PS4 controllers break to often

Great brand good sound quality to keep me locked in

Really good controller and really good customer service

I broke the screen of my switch a few years back and they replaced it no with no issues i love this service

I always get the protection plan even if I don’t need it because there are days you will need it and don’t have it. For me a necessary for some not so much.

Best thing I ever purchased! Controller broke, and I brought it back no questions asked and picked up a brand new replacement.

It is a very good option to have long-term guarantees

Controller works great!!! Feels great in the hand !

Great controller, Haven’t had an issue with it yet but glad to know once I do, i’ll have the choice to get it returned for a newer one.

Covered my dog bitting the connection to my head piece. Got a new head set with no questions