Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6486 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 6,486 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection plan are great to have. Its also easy to get stuff replaced ot fixed with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I place bestbuy warranty on everything that i buy from them. I have kids, thus things tend to get broken. Bestbuy's policy on returning broken or malfunctioning items is much better than any electronic store that i purchased things from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get Geek Squad! Its a No Brainer!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful program it was so easy and fast to exchange my defective product, i highly recommend anyone to put Geek Squad on their purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Return Item and Check

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good communication, always ready to solve your problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the insurance plan.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how if anything goes wrong with my product I can take it in and get ot replaced. Thats why I only buy my electronics from best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help when it comes to my husband who goes through controllers frequently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am so happy I got this

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller broke in 4 months and I didnt wan't another that would do the same thing, so they gave me in store credit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to work with on a return

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took care of my replacement since my headset broke and were really chill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always helped me with all my products and helperld with installations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Controller replacement

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase when my PS5 controllers broke due to the design flaws in the trim work. They were replaced with new ones no questions asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year warranty is helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the two-year warranty option. These headsets are expensive and can easily malfunction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend the warranty on anything that has moving parts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best. Now.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best. Get it now. Great to have with everything. You need it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My protection plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use the protection replacement plan yet but happy i got it. The headset is great and sturdy but you never know when something will happen. Having it and getting a replacement for 2 years is better than paying 100.00 if something goes wrong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had all kinds of serves and paid lots of money and at the end when i want to but a claim they try to change my more money but geek squad does what they say they are going to do excellent work you get your moneys worth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad repaired my items quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always fast and excellent job done by these professionals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will give you peace of mind if anything goes wrong it will be fixed at no extra coast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hassle free return and exchange. Very good policy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adding Security

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some may question purchasing a warranty but to me when you make an investment in an item that is going to get plenty of use, an extended warranty is a small price to pay for peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is handy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad protection has come in clutch every time

    I would recommend this to a friend