Customer Ratings & Reviews

I’ve always had a good experience with Best Buy and geek squad. I will say this headset in particular has some issues with the cord. It’s detachable which is fine but I have replaced it two times because the audio goes out in one ear. The new cord fixes it , but I may return it if it happens again. I appreciate being able to pay for additional coverage for situations like these.

I will say the register rep was not the most friendly, but got it taken care of. Thank you for your help.

Geek Squad is worth the money and Best Buy delivers quality customer service!

The people in charge explained how the protection works and gave me a guide that highlighted the process to use the service. I'm confident but you can never be too careful with tech

[Employee of bestbuy] Fantastic and well worth the investment. GS Protection has saved me more times than I can count on small items to large purchases.

This is a good thing to have in case literally ANYTHING happens to your equipment. Life is life and things will happen. Very useful in the long run!!

I purchased the accidental Geek Squad Protection to protect my devices as if I were protecting my financial investments. The Geek Squad Protection plan implements guidelines that serve as all around security blanket for my purchases. The plan covers a reasonable number of causes and cases that would need to be serviced.

The service is great! No worries about future problems

Always replaces the item when it malfunctions! Staff is very friendly.

Really worth the extra few bucks to have a seemless transaction with return a broken or defective product

Good for piece of mind. Better/cheaper than getting total tech for me and seems to be just as good!

Gave me peace of mind, did not end up needing it in the two years for this sturdy keyboard luckily.

2nd one I’ve bought and it’s still working like a pro

Love this replacement plan for monitors, headsets and keyboards, however, i bought it for all 5 computers that I purchased from Best Buy and when I had continuous problems with one of them , they made it impossible to exchange. Thanks god I had geek squad tech support because they worked in that computer multiple times w no extra charge . It seems that the replacement plan is just a waste of money on computers, so unfair because I spent a lot on the insurance and was unable to use it. Get geek squad tech support if possible, much better use of it.

Great warrant if your mouse breaks ! Don’t even neeed to have the box to replace it, so that saves you time

This is well worth the money. I've used it so many time not only for the computers but for kindles and portable DVD players. It saves you hundreds of dollars and Best Buy recommend that you bring your devices in annually even if there is nothing wrong with them to have them checked and cleaned up.

Very much worth getting a warrenty to have a seemless return/exchange for a defective product if need be

I would be fast to recommend this to anyone, especially when it’s for 2 years or more. Mainly for people doing a lot of moving or people prone to spilling things or people that have playful pets.

Geek squad returned my item, and went to the back to find me the replacement headset I wanted.

As of right now I have had a great experience with their protection plan. Only down fall sometimes is the wait in line but other than that it's great. Get it for every electronic I buy, the one time I didn't I broke my screen and no geek squad to help me so if you can afford it buy it. Don't be stingy. You never know.