Customer Ratings & Reviews

great service and replacing stuff is easy. always recommend getting geek squad protection

Always worth spending a little extra to have the protection when and if you need it. We have had positive experiences in the rare occasions we have had to use the protection on items but the service is always good and having this makes it so easy and no stress if something goes wrong.

Always get this protection on my wired headsets as the connection of the wire to the headset always breaks and shorts out within a year. Has happened many times now and this allows me to replace the headset and get what I paid for it in credit towards a new headset and just buy the warranty again.

Haven’t needed to use it yet for this headset. But in the past when purchasing a $200 headset this service has been a godsend, in replacing the headset with an exact one right off the shelf for no additional cost! So worth it!

Very much worth spending an extra few dollars to have a hassle free exchange if broken or defective

[Employee of bestbuy] This 2 year protection is great for gaming keyboards and mice, as it's normal to wear through non-mechanical devices within a year's time of heavy use.

used the replacement plan in past and it was great

Live this service very knowledgeable staff excellent customer service. Very quick with this service. Definitely recommend for all purchases at Best Buy.

Who can go wrong with a little extra insurance on your newly purchased tech !

Was told that I could snap my keyboard in half *on accident* and no questions asked have it replaced. Haven’t had any issues returning damaged products at all and always been taken care of.

I bought this for my western digital 1TB external drive. I don’t think anything would happen to it, but it’s nice to know I have the geek squad insurance, especially since it’s portable and something that will travel with me.

They helped us replace the item in store. The associate was attentive

I love my Geek Squad Service they ask what's wrong I tell them, they replace it. done ;)

I have felt very protected with this service! I had to take in my laptop a few times but felt like, because of their policy on device replacements, I didn't quite feel I got the service I needed until my third time. However, they always followed through on what they said they would do! So I am very happy with this protection.

Haven’t had to use my protection plan yet but I know from my past purchases it is definitely worth it, they (Best Buy) will fix/refund/exchange/ or just simply give you a brand new item of the same with no problem easy as could be!

I saved $80 thanks to geek squad and I don't have a lot of money left.

Definitely worth the money. Don't cheat yourself, treat yourself. 2 year accidental warranty replacement is the ONLY way to go. Seriously. do your self a favor. Its only a small % of your original purchase to get a brand new replacement if anything goes wrong with your item. Its a no brainer.

Warranty are great, however Best Buy now does manufacturer warranty if still under that they use that first. Your looking at over two weeks or more before seeing your product again if even fully repaired.

I haven't had to use it yet because product is brand new but I've used them in previous situations and they are quick to take care of the problem

If you ever have that "I'm not 100% sure" feeling when buying a product, don't hesitate to front the extra few bucks to purchase the 2-year protection service. The service is phenomenal and has saved me in the past when certain electronics started malfunctioning after an extended period of time.