Customer Ratings & Reviews

has been not logging on or wont work without restarting the computer

Not worth the money. Does not replace accidental damage. The only reason I gave it two stars is because they gave me a full refund. Rather just use manufacturer’s warranty.

Your return policy is ridiculous. Bought this for my son going away to college. It took a week to send it to him and another week for him to return it to me. And that’s that-15 day return policy? I have never heard of such a short time. Item was never opened and I bought the geek squad insurance. Big waste of $.

This covers two years until you use it. If you use this to replace the item the new item is not covered. This does not cover the purchase, only the item purchased.

great i broke my headset and they replaced it because the ears were not working

They never have anything in stock and their selection is pathetic. Never again. Geek Squad has always been the worst of the worst. It's no wonder that Best Buy is teamed up with them. Worse than useless.

It has such short singal even right in fornt of like 5 feet keyboard wont connect but mouse is great for 25 feet thru walls

When to the store to claim that the WD fall and break. The customer service reply that the memory isn't cover by the accidental fall cover under the warranty. Not very happy with the reply by the best buy customer service representative.

I didnt realize this requires a USB device. Now a days laptops are short of USB ports. And this requires one .

Hard drive died last week in MacBook. Hard drive Diagnosed as defective by Apple repair technician. Attempted to get hard drive swapped out by Best Buy geek squad. Became so frustrated with technicians and their process that I just gave up. Easier to just pay Apple technician for a new hard drive than to schedule a consultation in their store at an inconvenient time to attempt to get hard drive replaced. Don’t know why I did the geek squad thing anyway.

I haven’t had to come in to get my headset fixed nor changed for a new one because of how busy I am

Replacement is good for only a one time use and not like a regular warranty. If the product goes bad again within the period of time you are oput of luck and no replacement.

[Employee of bestbuy] The keyboard and mouse were cheaply made and they did not last even 3 months

This is the typical coverage plan they sell you for everything you buy. Please stop asking if I need this or don't. ITs kind of silly not to offer this for free. As it stands you need to buy the coverage, login, register your product. I couldn't register my product and now my coverage is pointless. Asking for a refund gets you put into an ever cyclical loop of 'sorry we can't refund you and even though you can't register your product we don't care' Sad and useless. Used to be worth it not anymore.

You buy these services thinking they will make things easy. At the end of the day they just make you jump through hoops to identify an issue you tell them about.

The connection is VERY weak. The mouse has never worked and I cannot find my receipt to return it. However I like the keyboard and how it types

Didn’t really like the controller and the clickyness of the controller is very weird.

Product didn't last long for the price. Not a good deal

Not sure how to review this service because they have been unable to help me with some of the issues I’ve had.

Okay for quick and easy use! Has the right amount of click to it it’s quiet and durable.