Customer Ratings & Reviews

Always worth it for those times you go OOPS, did that several times this year for the most part Best Buy and Geek Squad were helpful in a fast and effiecient manner. Only problem I had was when I crashed my drone and it took them two weeks to tell me they were just going to give me my money back, usually they do it there and then not sure what that was about but other than that yea I guess just dont forget to check in on status of items just to be safe so they dont lose you in the system

It’s always worth it to add geek squad protection! Never any issues when I bring my item for exchange

Everytime I have used the Geek Squad they have never disappointed. Very knowledgeable.

Highly recommend the warranty especially if you actively use the products every day. Gave me a sense of financially security knowing that if something goes wrong, that I can easily replace it and get another warranty without breaking the bank.

Who can go wrong with a little extra insurance on your newly purchased tech !

I brought the Corsair headset for them to fix it and they decided that it needed to be replaced, they don’t have anymore of that product so we went looking for another gaming headset and found one. The staff were very helpful and very nice. They made my experience so much easier.

Staff really helpful in finding my product. Shout out to them!

Geek squad is always very helpful and knowledgeable and back their products and services.

My son says this keyboard works well, and had a mechanical failure. Geek Squad 2 year accidental replacement (via Total Tech) was a godsend, and peace of mind (didn't have to spend another $200 for a replacement keyboard. Totally worth it :)

This was what my son requested as a gift for christmas. He loves it

This has been a life saver. When my son broke his last head set. He had 2 months left on his warranty. The crew at Howard close to McCormick totally got me set up and we’re very professional.

Would recommend to anyone that is contemplating on buying the geek squad insurance with anything at Best Buy

I've had many headsets before but none were as much fun as these right here. Everything just fits into place and it costs just right. The wireless range is not the best but the sound quality and especially the mic quality is fantastic. I won't even mention the consort.

Perfect product to buy if you plan to return or replace your device after use for full price or price you paid.

Perfect product to buy if you plan to return or replace your device after use for full price or price you paid.

We're awesome and quick.on my products I really like their service

Geek squad returned my item, and went to the back to find me the replacement headset I wanted.

The geek squad service is one of a kind. I was having problem with my surface the geek squad helped me step by step to fix everything. I thought I lost all my files. To help me fix it and I'm forever grateful I'm so glad that I had this because it saved me a lot of money

I know some people feel differently about insurance type programs for items and there are definitely ones out there that I avoid like the plague, but Geek Squad has never let me down, I've kicked myself for not getting the coverage, but that's another story... It's absolutely a personal choice and for certain items it's probably not necessary but I would think about getting it for sure!

Replaced my broken headset in a timely manner. Offered credit towards another headset in value of what I paid for them. Definitely worth the purchase. Got geek squad on my new headset as well.