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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6522 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 311 Showing 6,201-6,220 of 6,522 reviews
  • Rated 3 out of 5 stars

    Haven’t got to use it and hope I never do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure what these guys really do guess we will never know

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible gaming keyboard might want to try something else

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WD Memory Driver - Accidental Fall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When to the store to claim that the WD fall and break. The customer service reply that the memory isn't cover by the accidental fall cover under the warranty. Not very happy with the reply by the best buy customer service representative.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad - upsell that doesn’t make support easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You buy these services thinking they will make things easy. At the end of the day they just make you jump through hoops to identify an issue you tell them about.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great i broke my headset and they replaced it because the ears were not working

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    USB device required this to work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt realize this requires a USB device. Now a days laptops are short of USB ports. And this requires one .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Busted 7.1 cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had to come in to get my headset fixed nor changed for a new one because of how busy I am

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ehh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has such short singal even right in fornt of like 5 feet keyboard wont connect but mouse is great for 25 feet thru walls

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sadly disappointed in Best Buy service and geek sq

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard drive died last week in MacBook. Hard drive Diagnosed as defective by Apple repair technician. Attempted to get hard drive swapped out by Best Buy geek squad. Became so frustrated with technicians and their process that I just gave up. Easier to just pay Apple technician for a new hard drive than to schedule a consultation in their store at an inconvenient time to attempt to get hard drive replaced. Don’t know why I did the geek squad thing anyway.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement is good for only a one time use and not like a regular warranty. If the product goes bad again within the period of time you are oput of luck and no replacement.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    dont do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product didn't last long for the price. Not a good deal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fix the website

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the typical coverage plan they sell you for everything you buy. Please stop asking if I need this or don't. ITs kind of silly not to offer this for free. As it stands you need to buy the coverage, login, register your product. I couldn't register my product and now my coverage is pointless. Asking for a refund gets you put into an ever cyclical loop of 'sorry we can't refund you and even though you can't register your product we don't care' Sad and useless. Used to be worth it not anymore.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    did not last

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard and mouse were cheaply made and they did not last even 3 months

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not a great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection is VERY weak. The mouse has never worked and I cannot find my receipt to return it. However I like the keyboard and how it types

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure of the benefits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure how to review this service because they have been unable to help me with some of the issues I’ve had.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Womp Womp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pointless. you have the protection plan and you still gotta pay out of pocket for things. the coverage is very limited and only in rare instances do the covered accidents happen.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay for quick and easy use! Has the right amount of click to it it’s quiet and durable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to type can't control the color board. There were no instructions in the box. Too wide of a key board. I tried it for a month. But then was told it was too late to return it. I want to return it. It is now sitting in a box and I have no key board. Uuuugggghhh!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty mediocre and tends to break after a few months

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is just difficult to talk to them, I've spent hours trying for them to solve me a problem and sending me links that never helped me.

    No, I would not recommend this to a friend