Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 6522 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 312 Showing 6,221-6,240 of 6,522 reviews
  • Rated 1 out of 5 stars

    Buyer beware

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be carful to read the details very carefully. Geek squad warranty will be considered fulfilled even if there are manufactured defects and you use manufacture warranty within 1st year of purchase date.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a long time didn’t receive the item and still currently waiting for my refund

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not the best experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wait time and charges were to big. I was quoted one price the day I left the product and then they changed it and charged me more money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Mgr Rude and Unprofessional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When purchasing the $99 Logitech MX Keys keyboard i decided to pay $15 of the 2 year plan. So with product in hand I stopped by the Geek Squad where a very nice new young employee attempted in vain to have his boss (standing next to him) answer a simple question about how the program works. The response from the boss wast RUDE CONDENSING and horrible treatment! This manager needs serious TRAINING in being CIVIL to customers!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOA!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero stars for quality control! I literally just received this half hour ago. went through unboxing and setting it just to plug it in and.... nothing. No power. Tried different outlets and same result, the power light wont turn on nor is there any sound from the speakers. Pluged in the cheap ones that I have been using and have sound. These WILL be going back for a refund. I guess I will try Klipsch next.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    POOR PRODUCT!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PURCHASED GEEK SQUADS PROTECTION PLANS FOR THE WORSE LOGITECH KEYBOARD/MOUSE COMBO PRODUCT I PURCHASED ORIGINALLY 3/18/2022, WHICH LEAD TO RECEIVING (#3) WORSE USED REPLACEMENT ITEM'S ALL THE WAY UP TIL 4/1/2022; WHEN RETURNED AND CANCELLED ALL MY ORDERS CONCERNING THIS SPECIFIC ITEM! BEST BUY COULDN'T GUARANTEE ME A BRAND NEW UNUSED FRESH PRODUCT AT ALL!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    POOR PRODUCT!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PURCHASED GEEK SQUADS PROTECTION PLANS FOR THE WORSE LOGITECH KEYBOARD/MOUSE COMBO PRODUCT I PURCHASED ORIGINALLY 3/18/2022, WHICH LEAD TO RECEIVING (#3) WORSE USED REPLACEMENT ITEM'S ALL THE WAY UP TIL 4/1/2022; WHEN RETURNED AND CANCELLED ALL MY ORDERS CONCERNING THIS SPECIFIC ITEM! BEST BUY COULDN'T GUARANTEE ME A BRAND NEW UNUSED FRESH PRODUCT AT ALL!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap combo pack

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basically you get what you pay for. Gor general use and light gaming

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Oops!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this on accident. It's very easy to overlook this add-on when checking out. Generally speaking, I do not purchase insurance on items that are easily and cheaply replaced.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth It.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad replacement isn't barely worth is cause you still always have to pay something anyway.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ight

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes this thing is alright but I have to type 50 letter

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    robbery

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its not worth the money they charge good quality and i will recommend to buy but at minimum rate

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    J

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Havent try it just yet but we will because we just buy a different keybroad for black friday.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worse experience ever, I paid for a warranty that they can't or won't honor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Okay not the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with Mac mini 4! It may pair well with others

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Insurance that didn't even register for me.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to use with my keyboard and mouse but i never got the confirmation email to set it up. I tryed contacting the support phone number and got the run around so i just chucked it up as a lose and got a Allstate plan instead.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced. !!!!!!!!!!! !!!!!!! ! !! !!!!!!!

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Didn't work so well for me

    |
    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this. Massive keyboard and mouse latency. Probably due to having half of Best Buy crammed into my living room. Lots of signals to interfere but still...

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    If you can do it yourself, do it yourself.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I say make sure you want this. if you can do things your self I don't think this is worth it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    WARRENTY BAD

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont get it, nevber used it. Never had to use it, this is how warrenties make monbey

    No, I would not recommend this to a friend