Customer Ratings & Reviews

I've had to use my warranty twice on 2 different products no original packaging needed. Just scheduled or walk up for either a refund or a straight replacement. You can also do it by mail. The whole process was quick and easy.

Protection plan is great, in general, but especially in these higher value products. My $900 espresso machine started having some issues and the manufacturer was less than helpful. I just brought it back to Best Buy and they refunded me with a store credit. The rep didn’t tell me that I could get the same one, just swapped out. She only told me I would get credit and I’d be able to pick out another one. I loved that machine and would have been thrilled to get it again but had to pick something out from the shelf instead. I would have given 3 stars just because I wasn’t made aware of the options and I could not get a straight refund; but they got 4 for ease of use.

Always a great choice to avail this. Will always recommend!

Good price and worth to try good communication service

2 year plan! Exactly what it is. A protection plan.

I’m writing this review as a chance for the gift card but geek squad is pretty cool.

Best Buy’s warranty is great really take care of the customer and give great customer service

Great coffee machine, delivers a far better coffee than you would buy anywhere out of home. That said I do wish it was a little less expensive. We have also noticed the smaller parts tend to stop working. Otherwise a fantastic machine!

Got the protection plan on my kitchen aid mixer. Never know when you might need it repaired or replaced. Good value and worth the money

Geek Squad is amazing and there service is outstanding

Great warranty great costumer service easy to use.

I would never buy warranties before. However, anytime I purchase a quality product with Best Buy, I use Geek Squad. The ease of service, whether it's an issue with the product or if it needs to get fixed, they instantly get the problem solved for me as soon as possible. Sometimes warranties seem like they're a gimmick. However, the Geek Squad warranties are definitely worth it.

If anything goes wrong i know im covered and at the price its absolutely worth it.

I always purchase the protection. Fortunately I have not had to use it for these items but I have used the warranty before and had no issues

Geek squad is the greatest when it comes to service and friendly advice. Great to talk with geek squad staff.!!

Its good to have coverage IF needed. I didnt but it was worth the peace of mind.

When I need something to fix they answer right away

I have had no issues with the product or the service provided.

I love being able to have the warranty just in case

Geek Squad is the best insurance you can get at Best Buys whenever you buy a product I was by your additional insurance from Geek Squad because they will go to your house and they will fix and replace anything that's wrong with your product you can go wrong for the service you save money cuz my mind insurance without it you have to come out of your pocket and it's not worth it so investing Geek Squad cuz they're the best in the business I've been with them for 6 years already and I returned one product and they replaced it with a brand new one that was my air fryer my TV I had a problem one of my older ones I turned it in instead of getting a new one replaced I got the credit back of the same price and use it towards another TV and that was thanks to each one thank you