Customer Ratings & Reviews

Went to return this item for it not working correctly, was given a full compensation for the item. The customer service rep was really nice about it all as well, and super helpful!

Excellent product.............................................................................................................................................................................................

very easy and convenient to use!!. will recommend it!.

Glad I had this on a Keurig Slim coffee maker. Actually had two of these coffee makers. First one died after 30 days and Best Buy replaced it under their standard return policy. Bought the Geek Squad protection plan on the second one. Glad I had it since the second coffee maker smoked after 6 months. Thought it was steam from the coffee until the tell-tale smell of burnt electronics. Returned it and got a gift card as a replacement. I think I'm done with Keurig coffee makers.

The geek squad replacement plan is very worth it. Instead of having to buy a new item when anything is wrong with my item I can just exchange it if I need to. Highly recommend!!

The geek squad protection plans really save my life

Excellent service provided would highly recommend .

I am so grateful that I choose to purchase the accidental Geek replacement. It has given me peace of mind. They have followed up immediately for me to get started once I purchased it.

The Ninja BN801 Kitchen System is a game-changer! With 1400 watts and 5 functions, it blends, chops, and more with ease. Perfect for smoothies, sauces, and meal prep. Highly recommend for any kitchen

Es lo mejor en cafetera en mercado ahora mismo la recomiendo totalmente

Bought this for my Boyfriend’s birthday. This towel warmer was wonderful… for about 4 months. Completely quit working. I had read similar reviews that stated this problem but thought I would try it anyway since sharper image is supposed to be a reputable brand. His birthday was in July of this year and it started giving us trouble in October. Light started turning purple and the warmer would not shut off. We would have to unplug it to get it to shut off. Now light is blue but the power button isn’t even on (refer to photo) will turn purple at some point and just sit like that! And it’s not warming and will stay on until we unplug it to get rid of the light! Do yourself a favor and believe this review and others that state they have this issue. DO NOT BUY unless you want to waste $150!!!

Not much to say except for I always leave the store happy. The option to exchange for best buy credit makes it easy to upgrade to a newer version of whatever you have, for a little extra cost (as long as your device is broken) Some employees can be a little rude, but to be fair, customer service isn't an easy job, so I don't mind it at all.

very easy to use if you have a problem. i got a full refund for a router that went b

The warranty covered my coffee pot. Without the warranty I would have been buying another coffee pot.

The best option I haI have a few items under the GS always. When I have any issue, they replace or have the money I pay for if.

If we didn’t have this insurance, I would’ve been out of pocket 80 bucks for an air fryer that I only had for a couple months. This is so worth it.

If you ever but an appliance, always by a extended warranty for your product. It will give you a piece of mind.

I purchased the 2-Year Accidental Geek Squad Replacement Plan alongside a new electronic device, and it has given me great peace of mind. Knowing that my investment is protected from unexpected accidents makes this plan well worth the cost.

This is by far the best thing about Best Buy—peace of mind.

I bought the 2 year geek squad replacement warrant on an air fryer I bought. When my product broke, I contacted geek squad to see if my warrant would cover it and I had no problem getting a replacement. All I had to do was come into the store with the product, tell them the issue I had with the product and show them my warrant on my Best Buy account and the same day I was able to get a replacement! I was so surprised by the quick service I received. I really recommend getting the 2 year warranty!