Customer Ratings & Reviews

Geek Squad2-Year Accidental Geek squad replacement for free

The insurance stinks. The refrigerator died 2 weeks after the site survey was finally done, The Geek Squad took 11 months to come and the refrigerator didn't even last 10 years. The extended warranty ran out a year earlier and I couldn't afford to pay for it again. It's horrible.

Haven't had to use, but nice to know it's there.

Since it was suggested, I hope It comes handy when needed.

I bought this insurance expecting not be usable. fair price.

Depends on where you go the one on Morse was the best after the person on the phone lied about the warranty on my camera I went to Reynoldsburg they were no help but on Morse they was willing to make things right

Don't always get a warranty but better safe than sorry

Bought it for previous coffee maker! Warmer rusted but still worked. Wouldn't replace

I want to cancel this plan due to lack of service I requested over a period of 2 e=weeks on both products I bought. On line at Best Buy I am unable to get the pdf plan coverage and I spoked with Agent Susan R and a Agent Bradley (Geek Squad) both ended chat over a period of 4 hours with no results of my request to have them send the pdfs via my email they have on file. I even requested to speak with Management (Via Jackelin and a Ella) but got disconnected. So I called the customer Service -Credit card service-they stated they can not do anything but Geek Squad can cancel plans and provide credit to my credit card-waiting for transfer again to Geek Squad after Ella put me on hold still waiting after being on phone for 4 hours!

its a warranty so not much to say so ya...........

brought my laptop back to life, and retur. It within 2days!

I won't purchase Geek Squad again because when you go in with the product I was told I had to contact the manufacturer, so decided not to get the service again.

Always protect large and delicate purchases just in case

We have not had any reason to use this service so far

2-Year Accidental Geek Squad Replacement good plan to have

Very good installation process. Awesome and nice..

Two year on the spot in store replacement is great.

Great way to make sure your new product will last!

We still haven't used it but the machine works fine

The person who came to change my ice maker was great, but getting an appointment through geek squad was a total headache. With messing up addresses to changing days to having me call one place and another. Not the best experience.