Customer Ratings & Reviews

don't know why my mobile app make me write this....

Haven't used it yet I was trying to do a review for points But I don't think its gonna be a big probelem

Geek protection has saved me many times. I get protection for all my purchases.

I always find it a good idea to purchase the extended warranty for such a spendy item.

I haven't had to use it so. I have nothing to adds

I haven't had to use them so I have nothing to add

I have always had good luck with geek squad insurance for all my electronics that i buy at Best Buy.

Geek squad is always there and I like that they are very knowledgeable about the products.!

Installed multiple tv was courtesy and well maintained and informed would recommend this for anyone

I mean I don’t have any problems but I guess this will make me more comfortable using my electronics

The policies surrounding the Geek Squad plan have no safeguards for customers. I had to return a recalled item, Best Buy branded Insignia Air Fryers, because of potential overheating and fire hazard. Because of this I had asked if I can refund my Protection Plan or apply it to another Air Fryer I would purchase. But the policy appears to make no concessions to their customer on this matter. Mind you again, the reason for the return is due to Best Buy's recall messaging/emails. I then could not get a full return on my Protection Plan for a product that is now known to be hazardous. Essentially paying for nothing and putting money into Best Buy's pocket. Prior to my in store visit, I had called the recall hotline to address the claim on the protection plan that was purchased at the same time as the air fryer, which they weren't able to do and directed me elsewhere. I then chatted with a Best Buy Agent on their website, and they informed me that my conversations was put into the system, go to a store, let them know, and they will be able to look up my conversation that I would have a store credited card for me made. At the store, the workers did not have any procedure for this and appeared to not know anything about such a process. They could only quote "rules" or "policies" but couldn't address the issue on a human level. The policies stripped away all common sense. I do not fault the workers, but I do wish there was a policy somewhere that some matters require a little more than corporate speak. The experience left me helpless and it made me into just a number. There was no effort to deal with the matter as a human being. A lot of time and patience wasted.

Accidental protection is a must for any and all electronics. This purchase was a no brainer for me.

I haven't had to use the service yet, so probably a good thing to have.

Always ,be prepared fot he unexpected. Better to have .

Nice to have for buying expensive gadgets but expensive for my taste to renew it all the time.

A great product to buy if you purchase anything from best buy

Great service provided by Geek Squad. I will be using them again in the future

Its really good Its really good Its really good Its really good Its really good

Have not had any reason to use this warrenty. But good to have

I have not used it for this purchase but used it in the past. I think they are good.