Customer Ratings & Reviews

I always buy Geek Squad protection when I purchase an expensive appliance or equipment, and this time was no exception. Having this plan gives me a lot of peace of mind in case of accidents or failures. I know that if something happens, Best Buy will replace it without so much trouble, it's totally worth it!

Good bang for your buck to protect your purchase , I highly recommend

The customer service is very good, they sell quality products and the service is excellent; they help you with our language and the people are very friendly.

Helped fix my iPhone. L would never charge correctly and now it’s back to normal as if it’s a regular brand new iPhone

Can’t put a price on a piece of mind most definitely gotta have a back up plan just in case anything goes

I've never had to use the Geek Squad protection but it's great to have just incass you need it.

We have only had to visit Geek Squad twice, but they were knowledgeable, courteous. Once they had to replace my grandson's tablet and the other they were able to get my tablet running smoothly. I always buy the protection when I purchase electronics and games. It's beneficial to have even if you never use it.

Geek Squad is the best insurance you can get at Best Buys whenever you buy a product I was by your additional insurance from Geek Squad because they will go to your house and they will fix and replace anything that's wrong with your product you can go wrong for the service you save money cuz my mind insurance without it you have to come out of your pocket and it's not worth it so investing Geek Squad cuz they're the best in the business I've been with them for 6 years already and I returned one product and they replaced it with a brand new one that was my air fryer my TV I had a problem one of my older ones I turned it in instead of getting a new one replaced I got the credit back of the same price and use it towards another TV and that was thanks to each one thank you

[Employee of bestbuy] Nice to know that my product is protected in case anything breaks!

I habe had to use this service one time, a couple years ago! The staff at est buy were very helpful then abd still are.

[Employee of bestbuy] Nice to know that my product is covered in case something breaks

Peace of mind is always great. If it breaks it gets fixed rather than having to buy a new one

I always recommend adding protection for my expensive electronics of appliance.

Perfect for peace of mind. If my phone broke, it would be covered for 2 years from purchase

Whenever I had issues with my products I was always able return or exchange my product. Just people need understand its a one time use product so it not a 2yr or 4yr long protection it more a warranty you pay for incase your product gets damaged. Rather deal with company returns and warranty its through BestBuy which has been great service product.

I’ve had this machine for over a year now. Making at home iced lattes have saved me from going to coffee shops as this machine makes great tasting espresso shots. Comes with a double and single shot basket, dosing spoon/tamper and clean up is easy and simple. A must have for first time espresso machine users. Preset buttons allow you to make perfect single or double shots of espresso.

Never have used yet maybe i can get deal on same brand lot more bass added

Some Products you should add protection plan pass the manufactor. My blender cup got stuck in the base, Thank Goodness for the replacement plan.

It’s good to protect your staff because will can happen so you don’t need to worry about your money.

Protection plan is great, in general, but especially in these higher value products. My $900 espresso machine started having some issues and the manufacturer was less than helpful. I just brought it back to Best Buy and they refunded me with a store credit. The rep didn’t tell me that I could get the same one, just swapped out. She only told me I would get credit and I’d be able to pick out another one. I loved that machine and would have been thrilled to get it again but had to pick something out from the shelf instead. I would have given 3 stars just because I wasn’t made aware of the options and I could not get a straight refund; but they got 4 for ease of use.