Customer Ratings & Reviews

I firmly believe in getting the geek squad protection. They are easy to work with and it saves not only money but time when you have an issue and they can help you directly at the store instead of having you call elsewhere.

Love that I can have an espresso or a full pot of coffee with just one machine.

Love it! Really good coffee machine. Easy to use. Recommend!

So great. Always peace of mind. Never a hassle. Return, replace, repair, whatever is appropriate for the situation. I love Best Buy because of the Geek Squad coverage. (and the great prices selection and service and convenient locations and shipping)

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! ESPECIALLY the accidental damage plans! It is a no brainer to pay a few extra dollars and protect your investment against defects, drops, spills and just plain old bad luck! And Best Buy makes it super easy!

Their accidental replacement service offers peace of mind and the ability to know. It's something that functions it will be covered

This air fryer is good for the price! I love the style of it as well.

I had a TV for 3 years. It worked great with no issues. When the back light went out Geek Squad service decided it could not be fixed but should be replaced. I brought home the exact same make & model TV with the Heek Squad extended warranty. Immediately out of the box the replacement TV had issues with sound cutting out. Some the TV was brand new I was thinking it must have been either the wifi, the wifi speakers, or the connection. After trying the TV with the internal speakers, with other speakers, and in different rooms of the house or became apparent the issue was the TV. At this point, audio all together stopped working. I took the TV into the Geek Squad. After 3 weeks they say the TB just needed the software reloaded and it's fine. That same day I took the TV home the audio cuts out 3 times. I took the TV back into Geek Squad 3 more r times, just to be told each time there's nothing wrong with the TV. The Geek Squad manager decides to go ahead and replace the TV at this point. However, after 7 months of back and forth with Geek Squad, the TV is now listed at $230 instead of the $149 we paid for it. After another lengthy argument with the sales team, I was given a $75 discount and forced to pay for the warranty again. They say they fulfilled the warranty by returning the amount I paid for the TV. Even though the TV was damaged out of box, because it took the Geek Squad over 7 months to "fix" it then replace it it was past the 30 exchange time. So I had to pay the extra amount for the TV (after the $75 discount they finally have me) plus the warranty amount again. After another argument with the Geek Squad manager (when he called to find out how my interactions with the Geek Squad team went) I was finally reimbursed the extra amount I was forced to pay to replace my TV and the warranty amount. Which meant driving back out to the store again to pick that up. I'm glad they finally corrected their error, but the fact that it happened in the first place - but to mention how I was treated through the process - makes me never want to purchase anything through Best Buy. It certainly enforces the truth that it is no longer worth it to pay for the extra warranty. Per a Geek Squad person, when Best Buy for a new CEO two years ago is when the warranties stopped being effective. Now they just replace everything rather than fix it, in essence forcing you to purchase another warranty again right away. It's no longer about fixing things so the customers can keep their device as long as possible. Now it's about selling more devices and more warranties. A very bad 180 by Best Buy.

Things happen gotta be prepared when you have kiddos

I buy Geek Squad with anything that is an electronic - anytime I have had a problem - they are fast, efficient and worth it! Coverage is transferable too - handy! I have literally NEVER run into a problem using this coverage.

Wasnt enough or the right kind of ins and TV couldn't be fixed. We Never had to use it.

Honestly, I'm so grateful for this service. Everytime my machine broke, I was able to get it repaired or replaced

If you purchase anything make sure you get a protection plan Best Buy has one of the best protection plans money can buy wouldn't recommend this for any product you buy from them great service

Nice knowing I have a back up plan Just in case....

You never know when you will need the service and I'm glad that I purchased it just in case

After soccer games works amazing well especially full power it hits all the spots.

They are number one excellent service I am so happy are used to be a merchandise with circuit city but I have to give credit best buys is one of the number one place of business and a long time five ⭐️ ⭐️⭐️⭐️⭐️ Geek squad ✌️

Every Customer needs this service. I was in line behind the Customer that had dropped their laptop and just broke the lid and another that had dropped their phone in water. They didn't have Geek Warranty. If they had the laptop and phone could of been replaced.