Customer Ratings & Reviews

Excellent service, highly recommended! They are smart and knowledgeable!

It is a warranty and other than it being a good value and security, there is not much to tell.

I got this for my fan, haven't had to use it but glad it's there.

Geek squad is great to have very knowledgeable and experienced.

I recently invested in the Geek Squad 2-Year service for my electronics, and it has been a game-changer. The peace of mind knowing that my devices are covered for any unexpected issues is invaluable. The service is prompt, professional, and the technicians are knowledgeable. Geek Squad has saved the day more than once, making it well worth the investment. If you want reliable protection for your gadgets, I highly recommend Geek Squad. ⭐⭐⭐⭐⭐

HELLO, YOUR PRODUCTS ARE VERY GOOD....HOWEVER SOME MANUFACTURERS DO MAKE MISTAKES.SO I BEST BUY AN INSURANCE THAT OFFERS ME A GOOD PRICE...THANK YOU, MOST SINCERELY RC IN NYC

Easy to communicate with easy to get an appointment. Friendly and knowledgeable

Nothing better than knowing if anything happens my product is protected!

Got this for my mother. She loves it so much, she now wants a bigger one!!!

It’s good to have even though I’ve not yet found myself with the need to use it. However, it does bring peace of mind knowing that my item is covered beyond the manufacturer’s warranty.

The geek squad agents were very helpful in resolving our problem and very professional in their work

J will continue to buy protection as it gives me peace of mind knowing they are there if my items are damaged or need replacing

Lost Netflix while watching a show. I pushed some buttons on the remotes while cleaning them after spilling sticky stuff on them. Pushed wrong buttons. Called Netflix, lost over an hour and no help from people who did not speak English well. Called my cable company and lost another hour and was told my TV was bad. My hair turned gray by now and I was cranky. I am a logical person. I pushed wrong buttons so it was a physical thing, not a bad TV or cable wires... etc. I needed that geek person who was logical and smart, liked a challenge. So, I called Geek Squad, I have a service contract with them. Bam. 5 minutes... count them, 5... he, my hero, figured it out. Told me how to reset the system and buttons and bam I was back with Grey's Anatomy. He was quick, and he was "it", the person you want to help you, the one who gets it.

I like to purchase the replacement plans when they are reasonably priced. I have been very lucky as I have never had to use them. It is the peace of mind, it brings me that makes it worthwhile. What I buy is something, it is something I really want and I wouldn't want to pay a full price to get a replacement if didn't work properly.

Not much to say really its good to use their warranty services

I had issues with my Googlr Pixel 8 phone and within a few minutes the Geek Squad tevhnician cleared the problem up.

Good to have if I needed help, never used it but was added as needed

I was amazed at first but I’m not so sure that the filter is catching anything anymore. It is very reactive to smells in the kitchen and it will turn itself on high whenever we cook. But it doesn’t seem to be catching much in the filter at one year after purchase. The first filter filled up and looked disgusting after 6 months (as it’s supposed to!). The honeycomb part of the filter caught all kinds of stuff. The second filter ended its 6-month lifetime and there was *almost nothing* in the HEPA filter - the white honeycomb part stayed white & very clean. Only the side air enters into had some fine dust visible on it. I’m putting in a third $99 filter, but I’m going to watch it. It may go back to Best Buy on the warranty. I think my inexpensive 3M does a better job, with it’s pre-filter, of catching dust. I think the Shark does a better job at catching odors. It seems to detect smoke from forest fires and cooking at least. But the empty filter this second time is puzzling. I wish this had a pre-filter. The only thing I can think of is that the fine dust on the solid outside part of the filter stock to airflow??? That’s where a pre-filter would come in handy.

I spoke to a geek squad agent on the phone who said that she could find my order/plan information even after I gave her the plan number and order number, and she was ready to hang up the phone until I insisted that she keep looking. Once I took up the order date from my email, she said she found it. This was frustrating and also happened in store. I think that staff are trained to lie about not being able to find our plans unless we pull up every single piece of information connected to the order. The lady on the phone verified that my product would be replaced in the store the following day after she booked me an appointment in her system. However when I got to the store I was only able to return my non-functional appliance for a store credit refund instead of the replacement I was guaranteed because the product was not in stock there. I would’ve preferred a cash refund with the product being out of stock especially since it was in stock online for double the price, but I was able to find something else to use the gift card on the same day so I decided not to press management about it. The in-store geek squad process was also very unorganized and staff were rude and incompetent. There should be two separate lines for people who take the time to make an appointment and check in online, versus people who are walk-ins. I had to wait in line holding a heavy appliance behind 6 people who did not have appointments because when I went up to the counter and told the person I had an appointment for that time, he said I still had to wait until he finished helping with everyone else. In my eyes, that defeats the point of having an appointment system.

I have purchased the Geek Squad warranty on all of my Norelco razors that I have purchased through Best Buy since 2003. I’ve had to use this warranty a handful of times throughout the years as electric razors are one of those things that seem to break within the first two years. I have never had an issue when making a claim using the Geek Squad warranty and highly recommend it when buying certain products.