Customer Ratings & Reviews

The service was amazing,technician very friendly and reliable

I bought the 2 year geek squad replacement warrant on an air fryer I bought. When my product broke, I contacted geek squad to see if my warrant would cover it and I had no problem getting a replacement. All I had to do was come into the store with the product, tell them the issue I had with the product and show them my warrant on my Best Buy account and the same day I was able to get a replacement! I was so surprised by the quick service I received. I really recommend getting the 2 year warranty!

[Employee of bestbuy] very nice to have insurance on this stuff, you never know when it can break

Again the price and the value of the Geek Squad warranties that are offered when purchasing electronic devices are way worth it there isn't any warranty out there that can be Best Buy from in my opinion I have purchased them all

It is a warranty and other than it being a good value and security, there is not much to tell.

Great geek squad! They make the claims so easy and painless.

I had issues with my Googlr Pixel 8 phone and within a few minutes the Geek Squad tevhnician cleared the problem up.

[Employee of bestbuy] It’s easy to fulfill. All you have to do is bring your old one in and they give you a new one.

We use this to prepare batter for Disa dn Idly mostly. The batter will come smooth and fine which makes dosa crispy. Also, for masala prepartion, the powder will come very smooth.

The Best Buy employee was so kind and polite.She answered all my questions and was very knowledgeable.The experience was hassle free and and my expectations were met by her prompt and kind service.Thank you so much.

The geek squad agents were very helpful in resolving our problem and very professional in their work

I purchased the warranty and good thing because the carafe broke. I was able to return it and had it replaced with no problem. I recommend buying the warranty on electronics and electrical products.

Helped me saved so much on items that would break down after certain amount of time. I strongly recommend customers getting this to protect themselves from low quality products that are at no fault to Best Buy.

Excellent service, highly recommended! They are smart and knowledgeable!

Not much to say except for I always leave the store happy. The option to exchange for best buy credit makes it easy to upgrade to a newer version of whatever you have, for a little extra cost (as long as your device is broken) Some employees can be a little rude, but to be fair, customer service isn't an easy job, so I don't mind it at all.

It’s useful to take service when you get any problem it’s work more than new product need to take the things which you buy don’t forget

this guys are the best, good customer service no hidden fees

Excellent. Friendly, mannerly, and very knowledgeable.

I have not used the Geek Squad for the item I purchased, but I have used it for other items like my Oculus Quest and Oculus Quest 2 for drifting issues with controllers. The convenience of being able to get a replacement the day you bring your item in, without having to send the item out to be inspected. If you use the Geek Squad service, and receive the replacement item (essentially you redeemed it), you will need to purchase Geek Squad again to continue coverage.

Easy to communicate with easy to get an appointment. Friendly and knowledgeable