Customer Ratings & Reviews

I always pick this up and it hasn't failed me yet.

QUALITY IN SERVICE AND CONFIDENCE IN PROTECTION OF ELECTRONICS.

Never had an issue that couldn’t be solved through this service!

Good if you have to use it. I add to all purchases that offer it. I’d rather be safe than sorry.

I love the geek squad at all stores that I’ve used, but especially at the Lakeland store.Geek squad service is great for all your needs! I have used them so many times over the last few years! Absolutely wonderful And… Convenient. Friendly

Geek squad service is great to have just in case something happens to the television

Lost Netflix while watching a show. I pushed some buttons on the remotes while cleaning them after spilling sticky stuff on them. Pushed wrong buttons. Called Netflix, lost over an hour and no help from people who did not speak English well. Called my cable company and lost another hour and was told my TV was bad. My hair turned gray by now and I was cranky. I am a logical person. I pushed wrong buttons so it was a physical thing, not a bad TV or cable wires... etc. I needed that geek person who was logical and smart, liked a challenge. So, I called Geek Squad, I have a service contract with them. Bam. 5 minutes... count them, 5... he, my hero, figured it out. Told me how to reset the system and buttons and bam I was back with Grey's Anatomy. He was quick, and he was "it", the person you want to help you, the one who gets it.

Best choice that I made. I had an issue with the product, took it in and they fixed it.

worth the extra piece of mind! i add protection to all my devices ive used it and it helps protect your purchase

worth the extra piece of mind! i add protectoin to all my devices ive used it and it helps protect your purchase

worth the extra piece of mind! i add protectoin to all my devices ive used it and it helps protect your purchase

I’ve been very happy with this service and hope it continues. I’d especially recommend for a bigger purchase, a more expensive item or one that is a daily driver or gets heavy usage, I would always get this service. For my Dyson items especially as I haven't had the best luck with them working for long periods of time. So this service has provided me some comfort that my money hasn't gone to waste or been in vain.

Alwasy get protection. I got a refund when my items broke

The agent was very knowledgeable and helpful with the install.

Love my keurig. My family uses it multiple time throughtout the day. I like that my product was nearby with a quick trip after work. Geeksquad has helped me in many cases and will always get my business!

Got the protection plan on my kitchen aid mixer. Never know when you might need it repaired or replaced. Good value and worth the money

I always purchase the protection. Fortunately I have not had to use it for these items but I have used the warranty before and had no issues

I love most is the smart technology and versatility. Whether I’m air frying, baking, roasting, steaming, or slow cooking, this system handles it all with ease.

Product works amazing and battery is really good. Definitely recommend.

I spoke to a geek squad agent on the phone who said that she could find my order/plan information even after I gave her the plan number and order number, and she was ready to hang up the phone until I insisted that she keep looking. Once I took up the order date from my email, she said she found it. This was frustrating and also happened in store. I think that staff are trained to lie about not being able to find our plans unless we pull up every single piece of information connected to the order. The lady on the phone verified that my product would be replaced in the store the following day after she booked me an appointment in her system. However when I got to the store I was only able to return my non-functional appliance for a store credit refund instead of the replacement I was guaranteed because the product was not in stock there. I would’ve preferred a cash refund with the product being out of stock especially since it was in stock online for double the price, but I was able to find something else to use the gift card on the same day so I decided not to press management about it. The in-store geek squad process was also very unorganized and staff were rude and incompetent. There should be two separate lines for people who take the time to make an appointment and check in online, versus people who are walk-ins. I had to wait in line holding a heavy appliance behind 6 people who did not have appointments because when I went up to the counter and told the person I had an appointment for that time, he said I still had to wait until he finished helping with everyone else. In my eyes, that defeats the point of having an appointment system.