Customer Ratings & Reviews

Good product. Always worth the money to purchase protection just in case something goes wrong.

Its really good Its really good Its really good Its really good Its really good

The policies surrounding the Geek Squad plan have no safeguards for customers. I had to return a recalled item, Best Buy branded Insignia Air Fryers, because of potential overheating and fire hazard. Because of this I had asked if I can refund my Protection Plan or apply it to another Air Fryer I would purchase. But the policy appears to make no concessions to their customer on this matter. Mind you again, the reason for the return is due to Best Buy's recall messaging/emails. I then could not get a full return on my Protection Plan for a product that is now known to be hazardous. Essentially paying for nothing and putting money into Best Buy's pocket. Prior to my in store visit, I had called the recall hotline to address the claim on the protection plan that was purchased at the same time as the air fryer, which they weren't able to do and directed me elsewhere. I then chatted with a Best Buy Agent on their website, and they informed me that my conversations was put into the system, go to a store, let them know, and they will be able to look up my conversation that I would have a store credited card for me made. At the store, the workers did not have any procedure for this and appeared to not know anything about such a process. They could only quote "rules" or "policies" but couldn't address the issue on a human level. The policies stripped away all common sense. I do not fault the workers, but I do wish there was a policy somewhere that some matters require a little more than corporate speak. The experience left me helpless and it made me into just a number. There was no effort to deal with the matter as a human being. A lot of time and patience wasted.

Great price …………………………………………………………………………………………………………

Great service provided by Geek Squad. I will be using them again in the future

Like it …………………..!!!!!!!!!!!!!!!!!!!!!!!!&!!!!!!!!!

I haven't had to use the service yet, so probably a good thing to have.

Have not used this warranty yet hopefully I won’t have to do it but it is a good price value

This item is good and would recommend for insurance

happy with all of the items in this purchase. Setting up a home office and each item works well.

I didn’t read the fine print. Since I bought a small appliance, we have to go to Best Buy to get the service we need - over an hour from our home. The appliance did not work as it should, so we are asking for a replacement. Also, there was only a 15 day return or exchange policy on the appliance, and that includes shipping time. Since we live in a rural area, this means that we get maybe 10 days to get it, try it and determine if there’s anything wrong with it. I should have read the fine print on all of this before purchasing the appliance and the Geek Squad service on the appliance. I also bought it as a birthday gift, so that also shortened the time that we had to check things over before the return time was out.

I always insurance my products w best busy and ever an issues with the protection plan

The Geek Squad is really useful. If I had a problem I could call them up and they were respond.

Always good to have when needed. Glad I purchased it. Gives me insurance if anything goes wrong

If u can get this for any large purchase i would definitely recommend doing so.

When I sign up for it sound good let see if they hold up to their words when I brought it

Peace of mind insurance when you need it. No hassle.

Glad i got the protect bby is really good about making it pleasant to get your new product.

don't know why my mobile app make me write this....

The techs mounted my TV and connected all devices. They were friendly and nice.