Customer Ratings & Reviews

They gave me store credit without question. I love how fluid things are with Geek Squad!

I think it was a waste of my money and time. Didn't get the help i waited for.

Bought this to extend the factory warranty. I'm glad I did based on the way the mixer sounds. Hopefully the sound gets better with use and I won't need it.

Almost never have to use, as most items perform well for entire warranty periods. On the rare occasions used, I was happy with overall service.

When I called Best Buy North Avenue location today I was fully expecting to write a positive review about the reasonableness of Best Buy honoring the spirit of The 2 year accidental geek replacement coverage. Unfortunately, Best Buy is stickler to the letter of the warranty. My $200 Keirug coffee maker lasted just long enough to be a few days out of the 2 year warranty and Best Buy doesn’t make exceptions. Technically, Best Buy is within their rights, but it’s not a good way to encourage future business.

Not good had bad experience with it got it less than a month already broke

I just bought it in one day! Not sure for in the future but, be aware of best buy's specifications. This one does not have app control like the description.

This was the first time buying a protection plan. Coffee maker was not expensive but only lasted 2 months. Took it back Best Buy replaced it, what I didn't know was that you had to buy another one. Worst part was I bought it with my points and only paid $10 for it purchased the protection plan for six bucks and then head to buy another one for six bucks when they replaced it. Turns out the replacement didn't work so I just threw it away instead of replacing it and spending another 6 bucks. I would not buy any protection plan now that I know how it works. Particularly with small price items. It's not worth it

Sorry, its only a 3. I havent used it yet. This was for an extended warranty on a coffee maker.

It does not have a timer capability, unfortunately.

i always brought the greek squad for protecting my expensive product but I never seem to actually use it.. so I am paying for the price but I never get to use it.

The protection plan was kinda pricy in my opinion and I hadn’t had to use it just yet thank goodness. But I’m hoping it’s worth it.

I had a problem with my air fryer it was only 2 months old and they wouldnt refund under the manufacturer warranty!!! The employees made me use the insurance said i was lucky cause i was getting my money back.... the product was 2 months old and had no sign of wear the door was broke do to faulty craftsmanship...

Smaller than expected But okay .., does it’s job not for thick meat

The warnings of the product was kind of a kill joy about leaves getting stuck. But it was worth less than $200

Bought the extended warranty, some of the reviews were less than glowing, others raved. Probably a waste of money but time will tell

Sometimes they can't always fix the problem and then they try to sell you upgrades.

I had to but a protection plan because in the last yesr i got 2 espresso makers from amazon and they both stopped working after a while

Always good to get an extended warranty on any product

Super loud. If you're entertaining ppl all conversations will stop while it’s running but it does do well and very powerful