Customer Ratings & Reviews

Process for replacement for small appliance is very cumbersome. My rice cooker broke and to contact customer service to process a replacement was a hassle. It would be worth me buying the product than investing time to give all details to customer service. I had to speak to 2-3 different people just to schedule a repair appointment.

I have been unable to get my 2 year protection plan (pdf) on line or talking with geek squad since 4-11-22 so I want to cancel this service and I do not want a gift card I want credit to my card in full ($14.32) I was disconnected twice by Geek Squad --Poor service

My Original Power XL Smokeless grill was great my 1st few months. I then noticed that my kitchen was getting Smokey & the grill seemed not to be performing like it was suppose to. My grill started to overheat after being on for 15 minutes. I was glad I purchased the warranty because I was out of the exchange period. The Power XL was good while it lasted which wasn’t long & it is hard to clean. When it comes to burning a good Ribeye then it has to go

Sometimes one ear goes out, not too loud, no outside noise reduction which is very sad, chesp quality

only lasted eight months started smelling like burn I'll be returning this item I put insurance on it

just found out I can't renew a service contract. Why mess with one at all if you can't continue to carry a protection plan. Thelast couple of days I've had nothing but trouble getting help with another product. If this is what I have to look forward to, I'll start shopping somewhere else

Most of the devices come with a one to two year warranty so this is a waste

Stopped working within 2 weeks, will not get a replacement

For the service I won't renew! The service techs don't repair Apple products that well-I had to return twice with the same product for repair and it is still not fixed.

not the best warranty cuz you need to make an appointment to take it in. its not like ppl know when so.ething will break.

I am very frustrated with Best Buy. I bought 3 Dyson air purifiers last December and was not notified that they had been recalled due to a fire hazard. The store manager said I had to return it through Dyson. Dyson says I have to return it through Best Buy.

It too loud....& I wish I would have brought it back.

Never used it but sometimes it’s a bit pricey but did not buy it.

Replacement plan did not cover replacement of product. Out over $200 more for a “newer” model Dyson. Will not buy another Dyson from Best Buy. First time using warranty and it was useless. Not worth the money or hassle.

Got to get replacement already bought it for a mother's day present.

It did well for almost a year. Just recently stopped working.

Is very expensive and not sure an about the quality of the service Too mmuch ch pressure

Beware! This razor turns very slow and takes a long time to shave, unlike the no name I bought from Amazon that was fast and also came with a great trimmer and still works great. This was an impulse buy because it was a Norelco. I have to shave 2-3 times to get a good shave. I passed my return date so it just stays on the shelf. Norelco used to be a great shaver but not this one.

I’ve heard this is a great product which is why I added this plan to my product, but Best Buy cancelled my protection plan without my consent

I purchased an Insignia air fryer and added the 2 yr warranty, Unfortunately, there was a recall on the air fryer after a year of having it and I had to send it back. I was told by a Best Buy representative that the warranty would not transfer to the new air fryer that I will have to purchase. I know this isn't Best Buy's fault, but it's kind of a bummer that I wasted the money on a warranty.