Customer Ratings & Reviews

I don't like that the cashiers push this on customers. If I was there, I would've told my parent to decline.

I bought a Insignia Air Fryer Oven on February 7, 2022. I had a 2 year replacement plan on it that ran out in February of this year 2024. Now I received a recall notice on this Air Fryer Over saying it can overheat causing the handles to melt and other hazards. It figures after the replacement runs out I would receive this recall notice.

What happened to Cuisinart? I purchased the rechargeable salt & pepper mills a few months ago and now it’s in pieces, at least the one I used more often…the pepper mill. Disappointed. I am very happy I also purchased Geek Squad protection. Back to the store it goes.

I had purchased a 2-year warranty with a product, but guess what, if I return it under warranty, I have to buy warranty again, so a 2-year warranty is actually only good for a one time ‘fix’.

I couldn't even replace the item I bought it for..

This was a bad purchase. I bought a 2 year warranty for a device that Geek Squad didn't repair - they didn't know what it was. When I took it in, they did no more than I did and started to replace it. They reissued me a new one, and then asked if I wanted to purchase the 2-year warranty again - I asked why? I mean I had it for 26 total days. I was told once it's used once, the whole warranty is done. So what's the point? I called the manufacturer, sent a picture, they explained what geek squad didn't do - and there was nothing wrong with my product.

I like it, my got has a older version and it’s better, this one gets hot very fast and it’s annoying!

It’s an alright espresso machine, if you are completely brand new and never tried coffee before this would for you. However if you ah r tried coffee before I don’t recommend this. You have to manually stop your shots which is super annoying, it’s doesn’t have clear Instructions on how much coffee to use. I tried it for a week and tried different coffee blends and amounts of coffee and still only got watery tasting coffee shots. It doesn’t come with a steaming pitcher or shot glasses which was annoying.

cant review yet. When it arrived it would not come on it just ticked so i purchased extended warranty and it sat in bedroom out of sight, So when i took it back they ordered me a new one Nov 30 saying arrival Dec7. Well its Dec 31 and I still have not received

Don't bother. The 2-year warranty includes the one year manufacturer warranty. It's not two years additional.

I have been unable to get my 2 year protection plan (pdf) on line or talking with geek squad since 4-11-22 so I want to cancel this service and I do not want a gift card I want credit to my card in full ($14.32) I was disconnected twice by Geek Squad --Poor service

Process for replacement for small appliance is very cumbersome. My rice cooker broke and to contact customer service to process a replacement was a hassle. It would be worth me buying the product than investing time to give all details to customer service. I had to speak to 2-3 different people just to schedule a repair appointment.

My Original Power XL Smokeless grill was great my 1st few months. I then noticed that my kitchen was getting Smokey & the grill seemed not to be performing like it was suppose to. My grill started to overheat after being on for 15 minutes. I was glad I purchased the warranty because I was out of the exchange period. The Power XL was good while it lasted which wasn’t long & it is hard to clean. When it comes to burning a good Ribeye then it has to go

only lasted eight months started smelling like burn I'll be returning this item I put insurance on it

For the service I won't renew! The service techs don't repair Apple products that well-I had to return twice with the same product for repair and it is still not fixed.

not the best warranty cuz you need to make an appointment to take it in. its not like ppl know when so.ething will break.

Sometimes one ear goes out, not too loud, no outside noise reduction which is very sad, chesp quality

I am very frustrated with Best Buy. I bought 3 Dyson air purifiers last December and was not notified that they had been recalled due to a fire hazard. The store manager said I had to return it through Dyson. Dyson says I have to return it through Best Buy.

I’ve heard this is a great product which is why I added this plan to my product, but Best Buy cancelled my protection plan without my consent

Most of the devices come with a one to two year warranty so this is a waste