Customer Ratings & Reviews

just found out I can't renew a service contract. Why mess with one at all if you can't continue to carry a protection plan. Thelast couple of days I've had nothing but trouble getting help with another product. If this is what I have to look forward to, I'll start shopping somewhere else

THEY TRY TO GET YOU TO GO THRU MANUFACTURER WARRANTY EVEN THOUGH THE DAMAGE IS ACCIDENTAL. THEY GIVE YOU THE RUN AROUND AND DON'T PROVIDE SERVICE. I WILL NEVER BUY ANOTHER PROTECTION PLAN AGAIN FROM BEST BUY

Beware! This razor turns very slow and takes a long time to shave, unlike the no name I bought from Amazon that was fast and also came with a great trimmer and still works great. This was an impulse buy because it was a Norelco. I have to shave 2-3 times to get a good shave. I passed my return date so it just stays on the shelf. Norelco used to be a great shaver but not this one.

I purchased an Insignia air fryer and added the 2 yr warranty, Unfortunately, there was a recall on the air fryer after a year of having it and I had to send it back. I was told by a Best Buy representative that the warranty would not transfer to the new air fryer that I will have to purchase. I know this isn't Best Buy's fault, but it's kind of a bummer that I wasted the money on a warranty.

This company is horrible. Ordered it here so I could get 2 day delivery. Now three weeks later it never came. No refund either. They claim it must be back at their warehouse 5 days to get my refund. If I never received the item, how can I return it and how could I use the extended warranty? Why do they not give me a full refund!

Is very expensive and not sure an about the quality of the service Too mmuch ch pressure

Absolutely waste of money, near by stores doesn’t have repair appointments and asking me to drive 45 mins away store to drop off for verification, and replacement is not guaranteed and it’s all based on stock availability. Waste of money to purchase this.

The product was missing the power cord and the wheels as well. I need to know how Best Buy is going to make this right?

Never used it but sometimes it’s a bit pricey but did not buy it.

It too loud....& I wish I would have brought it back.

I ordered this as a Christmas present and upon arrival it brewed coffee quite well but while brewing I noticed that the cover for the water on the coffee brewing side would bend due to the heat produced. When attempting to use the espresso function the machine was never able to produce steam or even draw a single espresso shot. I may have received a defective product but I suppose you get what you pay for.

It did well for almost a year. Just recently stopped working.

Replacement plan did not cover replacement of product. Out over $200 more for a “newer” model Dyson. Will not buy another Dyson from Best Buy. First time using warranty and it was useless. Not worth the money or hassle.

Have not needed the geek squad yet, can only hope that if I ever need them, it will be a breeze to use, replace it fix.

im not sure if geek Squad does anything that a fixmestick couldn't ... but its ok

I asked for help with my tv and all i ever got as a response was tech department e-mail asking for model # and serial number. I took photos texted back and never heard back months later . Would not spend the $ again .

If I can give negative rating I will definitely give ridiculous item as liquid coming out of the pitcher from bottom and if you go for service they offer you to sale whole unit instead of part and they suggest to buy from Amazon. Don’t buy not recommended

Yes .. too small ! Looks nice tho! Price is better NOW. Regret purchase.

Stopped working within 2 weeks, will not get a replacement

I’ve used it once only I still get it just in case but sometimes I think it should just be included at no extra cost at least for a year