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Customer reviews

Rating 4.8 out of 5 stars with 7009 reviews

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 7,009 reviews
  • Rated 3 out of 5 stars

    Square pouring spout

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coffee pot has a square pouring spout. When adding water to the water reservoir or pouring coffee, you need to pour slow and steady or the coffee pot will spill the water or the coffee.. You can't just grab the pot and pour your coffee quickly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Excited

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been wanting one and casually looking around. In my email was this deal today, lucky me! Im super excited to try this out!! Hoping its just the right size for 3, sometimes 4 people. Either way, excited to try it out.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Huge Let Down

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty disappointed with this purchase. I have always had a Keurig, but I wanted to get a Nespresso to be able to have the option for espresso or coffee. The first time I used it, the brewing noise is extremely loud, like a jet taking off. I called customer service and they said it was normal, but I still disagree. The other frustrating thing is that you can only buy Nespresso pods through their website which you have to spend at least $75 to get free shipping. The coffee/espresso taste good, but not much better than what Keurig can make. Overall, it's not worth the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money on defective products

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a product and it failed 2x in a few months. The appliance was defective and each time I exchanged it out I lost my protection plan and had to repurchase it. I will stick to Amazon and Walmart for products that I purchase warranties through.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 3 out of 5 stars

    geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't use it, I don't like it, it's not efficient

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of reviews not related to item!!!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont trust reviews!!! These reviews are all random reviews for other products. Read them and you’ll see best buy is putting other reviews together to make the items look highly rates. Remove these reviews best buy!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really good Its really good Its really good Its really good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Died after 2 years 3 months of use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this air purifier was great! We used it on a near constant basis for approximately two years, when it suddenly died. I had changed the filter a few months ago (to an official Winix filter, which is also expensive). One day, I looked at the purifier and strangely, it was off. And it never turned back on again. It wasn't a surge because this was plugged into a surge protector and all other devices connected to it were completely fine. I reached out to Winix customer support and they said there was nothing they could do because it was out of warranty. I can't believe it! 3 months out and it's just dead - talks about perfectly timed planned obsolescence. Their customer support manager said they best they could do was give me a 25% off coupon :/ I'm not going to buy another product that's only going to last me two years!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Warning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Warning: Avoid this company! I bought a protection plan for my lens, but when I needed it, they refused to fix or replace it. No store credit was offered either. Very disappointing experience."

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Leaks **read before purchasing**

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PLEASE GOOGLE COMPLAINTS ABOUT UNIT LEAKING BEFORE PURCHASING. THERE ARE A LOT OF COMPLAINTS OUT THERE. I haven't used this unit much when noticed a lot of leakage underneath blade onto motor. I called company and was told parts will need to be replaced every year. YIKES! Why is this company selling a premium product that the consumer will have to pay to fix the unit every year? Why would I want to put money into this product every year. The company need to fix their own manufacturing problems or pull it off the market! This blender is faulty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't last and made a mess.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk , i bought this for 99bucks and now it's 199. it's a ripoff. It didn't last. Leaked water everywhere. I chucked it in the dumpster today. the cup that holds the coffee grounds gets stuck in the machine. don't waste your money. 29bucks for protection plan is what the actual price for the machine should be. portafilter untwists on it's own, coffee on counters, floors , and walls.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They don't honor their service warranty

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy this again. I have a TV that broke last year and Geek Squad would not replace or service it due to covid. They couldn't enter homes at the time. I understand we were all being safe, but they wouldn't even replace it if i brought it in.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I don’t recommend this brand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned two of them, the first one never heated up, when I got my second one it was working fine, 5 months later there was no hot water coming from it. I don’t recommend this Brand.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BEWARE PURCHASING THIS WARRANTY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a 2 yr Geek Squad warranty for a high end toaster with a 1 yr manufacturer's warranty. Toaster wasn't working correctly. Delay in bringing in to them because of shut down with Covid-19. Returned 2 wks after manufacturer warranty expired so this warranty was only in effect for 2 wks. Toaster being replaced by them but I was told that since I used the warranty it is now cancelled for the remaining balance of the 2 yr warranty! Would need to buy a new warranty again!! This is not mentioned in any of the warranty info they provide.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Jake. Thanks for taking time to share this with us. We apologize for the misunderstanding with how the Geek Squad Protection plans function. For future clarity, the protection plan gets "fulfilled' to allow the return-exchange. This uses up the plan and needs to be repurchased on the new unit. I hope this makes sense. We do appreciate your initiative and feedback as it can help us grow our services in the future. If you have any further questions or concerns, please let us know!

  • Rated 1 out of 5 stars

    Breville

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My coffee machine Broke down and went to them did not help saying my warranty is over they asked me to dispose it for a few instead of help me fix it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Makes a horrible mess

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this rice cooker to make my life easier. I didn't want to stand over a pot to make sure I didn't overcook the rice. This cooker is even worse. Water boils up and spit out the vent. It doesn't just ooze out, it projects the starchy water out. I had to lift the lid several times, place a paper towel over the vent and now have to clean up my countertop. I made two cups worth of rice and, yes, added the right amount of water.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Vital missing part = a bad christmas

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought new and via online. Picked it up in Watertown, MA- package was a little banged up but appeared alright. Gave it to my best friend for Christmas- she called today to let me know it didn't come with the small but very important part "PFOA free nonstick pan" so she hasn't been using it. How do we get that part? Who do we need to call? I still have my online receipt and she still has the box and all that was in it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Look for a more powerful model

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, it is way too weak to make it easy to use and requires a lot of cleaning and blowing during the process.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    stopped working!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never toasted evenly and not the middle heat source stopped working. Bought what I thought was the best quality cause I am so tired of toasters that end up in landfills. We are doomed with companies cranking out poor quality items that need to be thrown away. So depfressing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bella is not reliable.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bella brand falls apart within a year after buying. The Bella Digital Air Fryer handle keeps falling off, and takes much adjusting to get it to work. A screw holding the inner basket has broken. The wires holding the bread on the Bella 4 slice toaster had one side come apart. This brand is not reliable.

    I would recommend this to a friend