Customer Ratings & Reviews

Service reps listen to my concerns and try to make it right by checking the issue.

Almost never have to use, as most items perform well for entire warranty periods. On the rare occasions used, I was happy with overall service.

I just bought it in one day! Not sure for in the future but, be aware of best buy's specifications. This one does not have app control like the description.

They gave me store credit without question. I love how fluid things are with Geek Squad!

i always brought the greek squad for protecting my expensive product but I never seem to actually use it.. so I am paying for the price but I never get to use it.

When I called Best Buy North Avenue location today I was fully expecting to write a positive review about the reasonableness of Best Buy honoring the spirit of The 2 year accidental geek replacement coverage. Unfortunately, Best Buy is stickler to the letter of the warranty. My $200 Keirug coffee maker lasted just long enough to be a few days out of the 2 year warranty and Best Buy doesn’t make exceptions. Technically, Best Buy is within their rights, but it’s not a good way to encourage future business.

Sorry, its only a 3. I havent used it yet. This was for an extended warranty on a coffee maker.

I had a problem with my air fryer it was only 2 months old and they wouldnt refund under the manufacturer warranty!!! The employees made me use the insurance said i was lucky cause i was getting my money back.... the product was 2 months old and had no sign of wear the door was broke do to faulty craftsmanship...

The protection plan was kinda pricy in my opinion and I hadn’t had to use it just yet thank goodness. But I’m hoping it’s worth it.

Sometimes they can't always fix the problem and then they try to sell you upgrades.

This was the first time buying a protection plan. Coffee maker was not expensive but only lasted 2 months. Took it back Best Buy replaced it, what I didn't know was that you had to buy another one. Worst part was I bought it with my points and only paid $10 for it purchased the protection plan for six bucks and then head to buy another one for six bucks when they replaced it. Turns out the replacement didn't work so I just threw it away instead of replacing it and spending another 6 bucks. I would not buy any protection plan now that I know how it works. Particularly with small price items. It's not worth it

Bought the extended warranty, some of the reviews were less than glowing, others raved. Probably a waste of money but time will tell

The warnings of the product was kind of a kill joy about leaves getting stuck. But it was worth less than $200

I had to but a protection plan because in the last yesr i got 2 espresso makers from amazon and they both stopped working after a while

It does not have a timer capability, unfortunately.

9/10 the geek squad warranty is golden. However when it comes to samsung products. They force you to go through Sony first. So its pointless and obnoxious

Smaller than expected But okay .., does it’s job not for thick meat

Super loud. If you're entertaining ppl all conversations will stop while it’s running but it does do well and very powerful

[Employee of bestbuy] I think this service is useful if the product ever fails

I got this based on the very affordable price I got the product for. Haven’t had cause to use it yet though.