Customer Ratings & Reviews

I haven't had to use the accidental Geek Squad protection plan on the item I got it for but I have used it on different products i've bought from Best Buy and bought it for and so worth paying for it because anything happens to the product and they will fix it for you.

Geek protection is the best I had in all my electronics

Glad I bought this. I always pick the warranty because things break down.

Price was ok. never really had to use them other than a replacement.

They installed the first screen protector on my new phone. Did a good job. I ended up taking it off two days later because I hated the protector, but not their fault. It was worth the money to have them do it. I never got another one on there without bubbles.

I HAVE LEARNED FROM THE PAST TO ONLY BUY THE 1-YEAR ACCIDENTAL GEEK SQUAD PROTECTION PLAN. BECAUSE THE PHONES I BUY CAN NOT BE FIXED ONLY REFUNDED ON A GIFT CARD AND THE PLAN IS NON-REFUNDABLE OR TRANSFERABLE!

Best Buy salesman up-sold this warranty for new replacement at time of purchase of the Samsung-Android Note 20 Ultra 5G 512GB phone. When I went to make a claim I was told that the warranty service did not provide a new replacement; a refurbished phone would be sent via mail in about a week. I was told at that time that my 2 year plan would still be active on the refurbished replacement phone. I later received an email stating my plan was canceled and when I called to question the cancelation I was told I would be sent an electronic card in the amount of $1499.99 (not including the tax I paid on the original phone) in lieu of a replacement. I asked about my 2 Year Geek Squad Plan and was told that it was canceled and considered fulfilled. I was LIED to twice by Best Buy associates in Murrieta, CA. No replacement phone is on the way, there is no option to purchase the same phone from Best Buy, my plan has been canceled, and the electronic card does not include the taxes I paid on the original phone. This means to purchase another phone I would have to pay taxes (that I already paid) and repurchase a warranty plan. Had Best Buy associates in Murrieta, CA been honest and upfront about this policy I would not be upset and writing this review. Conclude my negative review is for both the Geek Squad service AND Best Buy in Murrieta, CA.

Excellent phone. Love the camera. Takes perfect pictures at night.

Team members helped me sign up for monthly protection for my new phone after the salesman that sold me my phone said there was only yearly protection and tried to push their credit card.

Best Buys keeps pushing these plans but when you need to use it they give you nothing but excuses, I will not be wasting money on this crap of a protection plan anymore, SAVE YOUR MONEY you only giving the sales children a commission! I'm just gonna use manufacturer warranty.

never needed to use it but it's worth the piece of mind to have something backing you up just in case there's an accident. Makes sense for *certain* fragile, high priced items that have spotty warranties from the manufacturer.

The protection appears to be good but doesn't cover lost or stolen

I'm a little disappointed because I had to pay a deductible for this when I used it. I didn't know that when signing up for this Great service though, I got a full refund, and fast too.

I haven't my made a claim I think t that is will be the rest of the purchase. I got this after I shattered a phone.

I always buy the extended warranty package I find it very useful and it helps if something goes wrong with your product after the store warranty is gone

Geek Squad protection has always been veey good. The only drawback us if you loose your phone and having to have ut replaced, witout a piece of the phone they didn't use to replace it

Purchased this place just in case of unexpected accident, but have yet to use it. I have needed to use it for the past 30 days but the closest best buy store/location to me is over an hour away and they need me to come into store to show in person to verify identity before they can proceed with hopefully fixing my device. It's more difficult to find a way to somewhere of that distance when you don't have a vehicle/can't easily find transportation to get there and back... especially on limited income.

Not sure if it's worth the money. I haven't had any issues on anything that I would need to use the Geek squad. I guess it's good to have though. Especially for someone that isn't real tech savy.

It never hurts to have coverage on electronics. I usually opt put of these coverages but decided for certain devices its worth it. Especially when a cellular device fix is usually almost as expensive as just purchasing a new one.

Geek Squad was set up to improve the efficiency of Best buy. this has proved right in many ways. i experience a seamless support when i needed their assistance. i encourage everyone to patronize the service. Tons of rest of mind whenever you spend any significant amount that requires back up.