Customer Ratings & Reviews

Great service for my phones that we insured via Geek Squad service.

They helped when mynphone broke and went above and beyond to honor the warranty

I am really impressed with this phone, the night pictures are great. Kinda takes a but getting use to the volume buttons being on the same side as power button.

Geek squad coverage is awesome! When ever I have any technical problems with any product I get from Best Buy they will help me!!! Can live without it!!!

This warranty program is very good, I have used it several times and they have always responded quickly to change products. recommended to 100%

This has made my life so much easier versus a company like Apple making me jump through hoops to get things fixed. This is very convenient and affordable.

It is great to have even when not needed because emergency are unpredictable.

Nicer Samsung s24 product. Will definitely buy ait

I spent an extra 400$ after spending 800$ for my galaxy note 10 plus as an investment so that I would be covered If ANYTHING happened to my phone. Unfortunately my phone was stolen in the beginning of June and here I am in July no closer to having my phone replaced than I was the first time I came in the day after it was stolen. I’ve spent more than 12 hours on the phone being sent from number to number only to end up back here with an appointment at the Best Buy store in Macon on presidential. I Recieved a call this morning from a best buy associate where we discussed what my visit would entail of to get the request for my replacement phone sent out after paying a $200 dollar deductible. Most of the work I do was vastly assisted by my note 10plus so I’ve been lacking in that. I also had to stop a contract job that I’m doing right now to drive out here after stopping at the bank for my $200 deductible only to be immediately argued with before being told there was nothing the employee could do also without any solution to the problem in having being assisted for a service that I already payed 2 years in advance for. I would certainly recommend that anyone not purchase the 2 year service plan upon request. You will be treated like a bum and just straight unimportant even though you have already paid for this service, even if you have spent more than 5000$ at the store this year alone. And try not to completely become irrational when asked if you would a service plan for the MacBook Pro 16 with 1 tb memory you purchased from them. It’s been over 30 days . I’m at the point where me I’m ready to not only take my business elsewhere but advise everyone I am associated with that they should do the same and make sure to inform their associates.

Looked nice, didnt have a chance to use it since theres no NFC.

I love this service and will purchase it every time i need to. As soon as my subscription goes to end i will be renewing it immediately.

Honestly have not needed to use Geek Squad service yet, but friends have recommended them. I insisted my husband get this service after he broke his previous phone.

It's great to have a protection plan because Best Buy has covered the phone and fully reimbursed for the paid price.

Was easy to purchase and if anything goes wrong with my new cellphone Best Buy will repair it for free and if it can't be fixed I get what I paid for it back.

Great service till i have to try it first anyways phone is fixed in the future

Worked very well. Though my phone was no longer carried/supported (almost a year after purchase) They gave me sufficient credit (depreciation was $12 less than original price) on a gift card,so I could purchase a different/better one

They took care of me, get the protection plan it will be the best decision you ever make. Thankyou for helping me fast to get my phone situation taken care of.

The best service in colorado. They are a good team, very professional and the phone service very reliable. ;)

I always purchase the extra Geek Squad protection. Having that piece of mind if anything should go wrong with my tech is definitely worth it.

I purchased a phone some time ago and you know I had to get the protection plan