Customer Ratings & Reviews

They are always there for repairs or replacements. Answers questions in a timely manner.

The agent explained to me why my tablet was slow and offered solutions. Since then my product is performing excellently.

This phone works but not outstanding. Miss futures like home screen shot cuts.

Good..deals..replaced..again..this phone have..when..time.. ,jd

When I get items that have warranties I always purchase anytime I've ever had any problems which have been very few geek squad has always gone above and be able to help me.

Best to have it not need it and need it and not have it. My family and I love getting the warranties. It is refreshing to hear that we have an allotted time to be worry free for so many items for an extended period of time. thanks Best Buy.

For 2 years, I don't have to worry about any damage for my phone. I recently cracked the screen on my phone and it came up to $229 just to repair the screen. At that price, you might as well buy a new phone. This protection provides me insurance for further problems.

I did initially purchase this when I got my Samsung S10+, but I am very careful with my phones I generally I decided I did not want to continue after 2 months. IT WAS CHEAPER THAN my phone carriers price. BUT ULTIMATELY THIS WAS NOT A SERVICE I NEEDED

Great for peace of mind, especially on things that will get a lot of wear. Best Buy customer service has always been stellar, that's what keeps me coming back.

Haven't had to use it, but its nice know it is there.

i love this store, i hope it nevers close, thank you for all your help and kind customer services. my product was delivered on time and i was help by the most awesome people

They was fast and got it done no problems on out end

Would suggest getting protection because son lost or broke phone multiple times and definitely saves you money.

its always nice to have on a phone just in case you make a mistake and it gets damaged

Sales man you don't know how to do it I'm not an alternate my Greek Squad. I went best buy store to exchange my item not return my creek Squad .please let me know my new have protection plan?

They were consistent in keeping me notified of any changes to my service and reminding me to keep service active. Even after my service was postponed due to lack of payment, they still covered my device and kept me updated

A must when purchasing expensive products from Best Buy. I love the ease of returns and exchanges with this program. I highly recommend and you won’t regret it. Always check your account to ensure your Geek Squad is up to date.

A must when purchasing expensive products from Best Buy. I love the ease of returns and exchanges with this program. I highly recommend and you won’t regret it. Always check your account to ensure your Geek Squad is up to date.

I got the Geek Squad protection for my husbands new Samsung S22 Ultra. We haven't had to use it but it's nice knowing that our investment is protected.

Very glad I have the Geek squad protection. Reached in my truck to grab my phone not realizing it was still plugged in and crash to the ground. Called best buy and they had a new phone to me in 2 days. Sent the old one back to them. Very easy process.