Customer Ratings & Reviews

The service is worth every penny. It is well worth it to pay this price to protect your product.

[Employee of bestbuy] Very good phone, I used to have the Razer 2020 and this was a great update. I'm in love with my new phone

So far so good. We haven't really had much trouble with my phone but having the Geek Squad as backup is very reassuring. They are there when we need them.

I purchased a brand new moto g power 21 in December of this year. A month ago, I accidentally broke the screen and went in store to see what the warranty covers - I paid the $52 copay and was told they would send me a replacement - after I receive the new phone, I was to send back my phone with the cracked screen, sounded great!! I assumed I was getting a brand new phone but they sent me a refurbished one, my fault for not asking, but I expected the refurbished phone to pass quality controls and be as good as a new one, boy was I wrong. As soon as I got the replacement refurbished phone I heard a slight crackling/echo when I put the volume all the way up to the max, but it was okay when it was at a normal volume so I thought nothing more of it, well a week later,I went to use Google maps and the sound and feedback was horrible as I was driving and trying to listen to directions- so I went in today to the geek squad to see what could be done- they told me that I could pay an additional $52 (again) to get another replacement phone - I asked them who's to say I won't get another phone with another issue, they said there's no way of telling and that's the chance I take! And he said moto phones are known to have a lot of issues and he tries to steer people away from buying them. My other phone had no issues besides the fact that I got a cheap screen protector off of Amazon and my screen cracked. I could've paid $100 to get it fixed at a local place that replaces screens BUT instead I used my warranty/geek squad plan and paid $52 for a broken refurbished phone and now they want me to pay another $52 to get a replacement for the replacement which was worse than the original phone and who knows what kind of issue the new replacement will have- --will I continue to pay $52 until I get a phone that works correctly????? I only paid $150 for the phone on sale - (originally $250) and paid $90 for the warranty/geek squad coverage I asked for the return of my warranty/geek squad cover which came out to $58.17 prorated - he warned that it would no longer be covered,!! I said for what though? I'm usually really happy with their warranties/geek squad but I'm very disappointed with this experience.

I thought it was 2 years, maybe I'm mistaken. If it's 1 it's pretty expensive. I just wanted some coverage for my phone. I'll have to dig out the receipt and check now.

I normally don't buy service plans due to the reliability of modern technology. But a lot can happen with an expensive palm-sized device besides component failure. With the cost of repairs being so high I consider this level of protection a good value.

I haven't had to use this service yet but I'm glad I added this service for a little peace of mind

Great to have it you never know when you going to need it

Perfect for those not technically inclined. They save me more I'd luke to admit

We have not had to use this since we purchased it, but are about to try with our phones, so m fingers are crossed we won't be given a hard time or hassled about getting help.

Good plan but confusing. We were glad we had it when the phone screen shattered after a 6 inch drop onto linoleum.

Insurance is goo to have in case it brakes because you only pay like 200 instead 1700.

It is what it is GEEK SQUAD. Boughten some of my best electronice from them... trust theyr work an love the products...

I prefer buying my phones and protection plans through Best Buy. Their protection plans seem to cover more than what I would get through Verizon and at a better price. I like that I can pay for 2 years in one payment and receive a discount.

Got this for my son's cell phone. This is his first phone so i wanted the security of having accident protection. It's a bit pricey but cheaper than replacing a phone. If it was cheaper I would get it for more phones.

Haven't used it yet, but with my luck I will use it. $40 no monthly bills, seems worth it

Phone is very compact. It fits in my pockets great! Great for selfies!

Haven't had to use it yet but it's good to have. Was disappointed I wasn't informed that there is a tech plan for the software which is $200 extra

Always reliable service. It's nice to know i have a back up plan

In my opinion i believe that this is a must have if you like extra protection without having to worry.