Customer Ratings & Reviews

Highly recommend! I get this for any product we purchase & it always pays off in the end! I prefer the monthly payment plan to make it more affordable. Geek Squad support is always awesome as well

Gotta have it, I like to expend the extra money and have a protection then paying the cellphone company every month

Definitely recommend paying for the insurance. They cover all breaks and problems with the phone. Worth it.

So happy I purchased the accidental protective service for my unlocked Google Pixel 4a. I fell off a dock at work, into the water and was able to get a (brand new) replacement phone for $85.

This phone has been excellent, no problems and has lived up to expectations.

Haven't had to use it yet so I hope it is good for what I paid for.. Time will tell..

Haven't had to use it yet. Will update review when I do!

The agents was very helpful and kind towards me. I love the costumer service they provided.

Never used but i be in a moment for use cause i lost my pho e

I made an appointment to have my phone checked, after they checked the phone they determined that the phone was beyond repair and qualified for a replacement. When they tried to process the claim, for some reason they could never determine, my claim could never be completed, they sent me to another store where they said they could help me there, at the other store they could not process the claim either, they gave me an appointment to Come back another day to talk to another person who could supposedly help me. For 4 consecutive days I was going to Best buy trying to get a solution, they ended up telling me they couldn't do anything for me and just gave me a phone number for the GEEK SQUAD corporate offices so I could call and see if they could help me. Why should I call if the problem is theirs? I left there totally upset and frustrated, they don't have any technical problem processing my payment each month, but when I need them to validate the service they offer, they simply can't do anything. TOTALLY DISAPPOINTED

Geek Squad Accidental Protection is one of the most amazing values I've had. I will always get it on electronics and products I care about from Best Buy. It almost always saves heartbreak and regret. Highly Recommend.

Great for your premium cellphones like the Samsung folds and i wouldn't wanna trust my carriers replacement plan.

This cost less than what would typically cost to buy an insurance plan from Verizon or some other damage/accidental plans.

Worth purchasing if the device is known to fail. Be sure to do research on the product of its longevity before purchasing it. For example, Any Blu-ray game or media disc is scratch-proof no need for a warranty.

The GEEK SQUAD agents they are always ahead of the game. They have the best costumer service and they are always there to help.

For the moment the guarantee is the best option for care my devices

I like having insurance Incase something happens to the phone you pay the 200 fee and they replace it.

Haven't used this but I called to check and they were super helpful for geek squad to file a claim and get me another phone at no price but would pay for another year of this protection when time comes!

I am so happy that I was smart enough to invest in this service. I had to use it to replace a phone and with no if's, and's or but's got done.

The agents were amazing and so very helpful!!! I definitely do not regret buying the protection plan.