Customer Ratings & Reviews

Fast services and good i recommend this services for fix you equipment

Love my new cell phone it has a lot of great features and more memory space. And the tech at the store was amazing with helping me set up my phone. Awesome customer service.

I always get geek squad protection for my electronics. It's a must have!

I hope I don't need to use it, but glad to have it.

Fantastic /5 stars Thank you ! All employees are great ! Always helping me regardless what it is! Clean store ! Geek squad / 5 stars Thank you

This is a product one buys and hopes to never use. But the 2-Year Protection Plan is a good addition to the manufacturer's warranty, which will not cover things like water damage or breakage.

I highly recommend to purchase geek squad on your products makes it safe to use if you have any issues or drops

Bought this protection for my son's phone. It worked out in that his phone's mother board stopped working and we got the phone replaced.

How can I rate a protection plan when I never had to use it?

Tried to get my phone fixed while under warranty, show up at the store and they say "sorry, our computer says it expired on the 1st" but I told them I verified it was good thru the 4th when I made the appointment because that is when I actually RECEIVED the phone (you can't start a warranty on a product a customer hasn't received yet - but apparently, BB does!). Store manager told me to call the 800 number to get the date in THEIR computer changed as they can only honor the date that they see, NOT the actual date you receive your item purchased. I call the number - get disconnected 3 times, finally get ahold of the Billing Dept (was told they were the dept that can "extend" the warranty (extend it to the actual date it should have been in their system!). Was told all was good, got a case number, was told I'd have an email with my new warranty end date within 24 hours....and here I am OVER 24 hours later writing this review. WHY now? Well, you all know things are gonna change when I call again so IF by any chance things are all good when I call, I didn't want to give a great review when all I got was the runaround. BB customers NEED to know what they will deal with when they pay hundreds of dollars for this kind of service! Unbelievable!!

Im glad if anything happens i have protection on my laptop

Good product for the price I recommend to anybody in a budget range

[Employee of bestbuy] Great service, never had an issue and ive relied on them a few times now

I love getting the one year protection. Accidents happen!

Affordable and well worth it. Bought protection for many things in the past and hassle free coverage.

Luckily we have not had to use this yet. However, I have had good experience with these plans from Best Buy in the past.

We bought this to make a good attempt to keep our newly purchased computer healthy!

Bought it for my son's phone. He has gone through 3 phones in the last year, so it was a no brainer

I have the Geek Squad for my phone and like the peace of mind that my phone is covered by this plan.

Great service They help you in every way Excellent