Customer Ratings & Reviews

Bought 2 years protection in advance and was able to return the months I didn't use for a gift card. Used it for my next phone!

Best phone i have ever gotten my wife she loves it, she can do alot of stuff with it

This plan has saved me several times already. The Geek squad team is amazing and it's definitely worth it.

Great price. Easy to use. Staff is very helpful. Easy exchanges.

Very disappointed I’ve purchased multiple electronics and never have i had issues till Purchasing a phone,i had specifically asked if the warranty covered cracked screens or charging issues the sales person told me yes i had also asked if there was a deductible and he had said no just bring the phone in if you have any issues.AND We’ll do a instore Return TURNS OUT THERE IS A DEDUCTIBLE THERE IS ALSO A 3-4 day waiting period till i recieve my phone this is ridiculous bestbuy needs to talk to there employes so they can properly explain the warranty procedures.

I keep saying the best insurance that's out there everybody needs to know about Best buy's insurance they're not paying very very good insurance no question

We have used the Geek Squad for other issues in the past. Super polite and always helpful.

The agent that helped me was very respectful and answered all my questions and helped me transfer my info to my new phone.

They couldnt ffix my tv so they gave a me refund soni could purchase something else

Infuriating - I drove over 70 miles (each direction) to purchase the in store exchange options for repair and when I needed it, they refused to help. After standing in line for an hour they would not help me in the store. So I had to wait on shipping, then I had to mail back my broken phone. Wouldn't let me drop it off at the geek squad counter (I tried since the return box came without a label). I could go on and on but I have never been impressed with the service and support from Geek Squad. All I got from management was a bunch of excuses. Previous need for help was a screen protector, and the "lifetime " screen protector (over $60) started coming off after a few weeks. Another waste of money and time. Of course when I asked them to replace it, more excuses as to why they couldn't help me.

Didnt use it, but bought it just in case...ya know insurance

I purchased this plan just in case the phone breaks or becomes defective

Ive been using this replacement for my devices for so long that i dont know anything else

Great service, my iphone got fixed in a few hours and it looked like new.

I love the option to be able to have such a user friendly platform such as best buy for tech support.

These guys help you when thing go wrong. Great to be able to buy this protection.

You don’t wanna buy any electronics from Best Buy without getting the geek squad protection plan. It ease your mind if your drop or damage your product.

[Employee of bestbuy] Helpful, untill you forget to renew. Should have a optional email alert..

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

When we were buying the product agent suggested me the program which was very helpful to have.