Customer Ratings & Reviews

Happy with the insurance I always try to get geek squad protection on all my Best Buy purchases.

Good investment for all your new cell phones never know when a kid or teenager will accidentally drop their phones

[Employee of bestbuy] Have not used it yet but I trust that Geek Squad has me covered

They helped me with my pc problems and they are wonderful and I truly do love that they are very helpful once you actually to a professional

Well i have geek squand for 5 years and they have me excellent services i will really recommend

Excellent Customer Service. Highly recommended This Service Contract

Purchased the accidental or full protection plan to cover my Samsung 10e. Would never ever spend that kind of cash without the coverage. Thank you, Best Buy for having the insurance.

Having a protection plan that includes loss and theft protection gives me great peace of mind!

If your going to buy any electronic over 50.00, make sure you buy the extrend warranty. Best buy's customer service is great and will not hassle you with returns if your product breaks.

When i buy they say you have everything think now say you dont have loss and stolen

I highly recommend hook squad protection. You never knows when an accident may occur. Always have a good experience when dealing with the geek squad associates.

Great product at a great price. Best Buy never fails.

Great help. Customer service agent was very nice and professional. Would recommend to get the insurance

We bought a phone for our 10 year old son and getting this protection plan was a no brainer. If he drops it and breaks it we get a new phone and there is no money out of our pocket.

I was charged over $200 on replacements for broken phones that were supposedly covered under the geek squad protection plan. The second time I went in, I waited over an hour despite making an appointment that I arrived on time for, only to be told that I had to come in the next day because the geek squad representative didn't enter the information correctly and couldn't correct the replacement that day. One of the employees that was helping me had to leave because his shift ended and he told me the replacement was free because the phone being replaced was less than 30 days from receipt, but the next employee told me that this was not possible. I got the sense that this was totally not worth it and that I could have just bought a new phone with the amount I spent on the protection plan and the replacements. The geek squad employees aren't able to repair the phone, all they can do is process replacements.

I paid an extra $200 for in store free replacement but when I crack the screen it was not in store free replacement I had to pay an extra $200 plus they shipped the phone off and I had to wait two three days to get in their phone

Hopefully I will not have to use it, however, despite previous reviews, this package covers all aspects of phone damage. Let's hope that it's As Advertised!

This is something that is a must have! I've used it for my computer and familys computer. My subscription expired, so of course I renewed it. Would highly recommend it!

There was no problem getting my phone screen replaced with this warranty.

You go online and the geek squad connects with your computer. They mat not be available right away but they can call you when they are ready. I have had very good techs