Customer Ratings & Reviews

I love the fact that these guys are in place. I had some queries about something and these guys made sure I was protected. Thanks to them I'm fully loaded with my device protection

Purchased a 2 year protection plan with my Samsung Galaxy S10 phone for $181. Went to Geek Squad in Paramus to get a cracked screen fixed under warranty. They told me they don't actually change the glass or service Samsung phones, just send you a replacement phone & you send the old phone back to them. Great! Problem is there is a $199. charge....So to get them to honor the $181 plan I purchased, I have to give them another $199...Spoke to several employees & an Supervisor at Geek Squad. They understood my frustration but would do nothing. Have had Geek Squad plans on refrigerators, TV's but this one will be my last. Last purchase at Best Buy too. According to the supervisor, the salesman should have explained this to me.

Great company excellent service. Experienced staff

Dont remember what warranty i got this for but i think it was for one of the phones i bought

Great service and warranty plans. They have been delivering from long time.

Have used this service in the past with home installation. Also replaced broken glass protector because of warranty.

I hope I never have to use this, but if I do....I have it. I"m assuming it will take care of whatever i need.

Never needed to use it but since everything is expensive these days it's great to have ease of mind if anything goes wrong or needs to be fixed.

They are very helpful and fixed my phone. Theyy answered all my questions.

A nice addition to the standard warranty for a little bonus protection.

I'm covered with peace of mind for the oops and just in cases.

I had bad & good experience with geek squad but I can tell you with trouble I had they made sure to take care of me

Convenient service. Did not need it, just in case. Used it before with other products.

A little pricey but with the. Codt. Of. Phones you nedd it

Well worth it since my phone is being replace right now with a crack house and screen

Cant Go Wrong with the 2 year review! These phones are too easy to break and are with us wherever we go, just buy it and thank yourself later!

This is a amazing product. I will definitely recommend this to all my friends and family

You have to get the geek squad protection for pretty much everything. You never know when you're going to need it.

They informed me of everything that is covered. It makes me feel more confortable knowing that if anything happens they will fix or replace the device.

These plans are great, I will always buy new phones from BB if I can just so I can get these plans instead of the protection insurance through carriers.