Customer Ratings & Reviews

My previous was dropped off the top of a moving car. It still functioned but it was starting to have its malfunctions. The person who tried to fix it at Best buy tried very hard and I appreciate her. But I still had to get a new phone. Not their fault.

IF you're the type of person who is always dropping your phone or damaging it; this is for you. One of my phones buttons got stuck and wouldn't work. I took it back to BestBuy and they replaced it with an newer model since the one I had was discontinued. Also, because the price of the newer replacement phone cost less than what I paid for the damaged phone, BestBuy refunded my the difference. Fantastic

Very Quick and Technical Best Buy store GEEK SQUAD Professionals. I am very delighted they came over ON TIME and they were very JOVIAL and Friendly and answered all Questions thrown at them while they INSTALLED & SET UP my SONY BRAVIA XR 55" OLED TV !!!

I love the protection plans for the airpods. Its nice having it if you need it

Agents have always been prompt, courteous, and very helpful. There has been a couple of exceptions concerning my lost or stolen phone coverage, so I recommend when purchasing a phone asking repeatedly whether lost or stolen is covered.

The squad was great helping set up new phone with no problems. Just in case is a peace of mind.

very nice thank you best buy for very good products

Havent had to use it. But it has been helpful to have.

I have not had to use MY Geek Squad protection plan, thankfully. But I knew it was worth having just incase, especially with 4 kids who like to play with my phone when Im not looking. But my husband got the same protection plan and he did need to use his, one week after buying the phone. It was hassle free, easy return and exchange for a new phone, not a refurbished phone. We did have to wait 2 business days for him to get a new phone delivered to him via UPS but not a problem.

Service was friendly, knowledgeable, and professional.

I purchased the Android a25 in January. It was a geek squad refurbished phone. There are several kinks that aggravate and concern me. First of all the volume button intermittently appears on the screen while playing games and searching the web and turns itself up I had to go all the way into the settings to make the volume quit going up by itself and popping up on the screen also when the phone is asleep and it rings there is no way to answer it it doesn't turn on and it doesn't show you the phone app so that you can push the button also when powering down when I turn it back on it turns on to the DOS screen and forces me to do a system reboot.

Geek Squad has been the best protection anyone can get. I have tried other electronic protection from other companies and they always gave me a hard time when it gets to claims. Geek Squad takes care of you as soon as you place a claim. I do always recommend Geek Squad as it'll become helpful in the long run.

The Geek Squad is there to help you when your electronics break or if you're like me and I lost my phone they can replace it as long as you have the extended warranty always get the extended warranty it's a great thing to have because they are very attentive to you highly recommend

This has to be one of the best protection plans. Geeksquad always takes care of your device. Service is usually fast and professional. I still recommend that you check your product before you leave the store and make sure the service is done right. I highly recommend Geeksquad protection, accidents happens as life happens.

I mean, if you don't want to pay the full amount upfront and want to finance your plan, go ahead! I recommend the latter because you save money, HOWEVER, I think paying monthly ensures your protection a bit longer which is worth the investment.

Its a 1 year protection plan. what else do you say besides, yay my phone is being protected!!

The 2-yr phone coverage apparently works different if you have a Samsung phone vs. any other manufacturer. I dropped my phone and the screen when black. First of all, this coverage contract is for replacement only, not repair. Second, the geek squad rep said if I had a different make of phone (other than Samsung), they could have given me a Best Buy credit for the original price so I could buy a different phone, and my contract would end. But because it's a Samsung, they have to order a replacement (rebuilt) phone for me which I should get in the mail in a couple days, after which, I will need to ship the old phone back. I'm now without a phone waiting for the replacement to arrive, and there's no way to track the shipment because it just says "purchase at store". Not what I would call helpful. Maybe this is the way it's written up, and maybe there's some fine print somewhere that I can't find, but I give Best Buy a failing grade for transparency. I suppose I probably would have still bought the contract had I known these things ahead of time, but I would have liked to be informed about how it really worked. I would rather have a sales person who is trained in product knowledge and customer education, than one who is more focused on making the sale. Hopefully, my replacement phone will arrive soon.

Always the best choice to purchase with a new product and best uy continues to respect the fact accidents happen and the purpose extra coverages are purchased.ne er had problem if Had to utilize the insurance coverage.they always replaced product.

This product was very easy to put on and keep on. It has already protected my phone from a couple of drops with no breakage love it.

Excellent Package Deal Seems Easy To Use! Customer Service has been excellent