Customer Ratings & Reviews

I LOVE GEEK SQUAD BUT IT'S A LOVE & HATE RELATIONSHIP WITH THE ACCIDENTAL GEEK SQUAD PROTECTION! I LOVE THAT YOU CAN PICK 1 OR 2-YEARS AS AN OPTION! BUT... I BROUGHT A 2-YEAR PLAN AND MY PHONE BROKE IN 11 MONTHS. NO REFUNDS ON THE PLAN NOT EVEN A PERCENTAGE IF YOU DON'T USE IT THE FULL TERM

They are really nice team, very professional and explain everything really good!!

Great warranty. I know I didn't get the T-Mobile warranty but I got the unlocked Samsung gallery I got the unlocked Samsung Galaxy S21 ultra.. Not more than a week later the hardware was failing the hardware was failing the haddie is my warranty little did I Orange little did I know that you had to pay a $199 deductible. I am very distraught that I have to pay an extra $199 for a phone that was less than a week old and never got to use I'd like to use it they did not wanna help they were no help I'm a elite member and a total home protection member very sad on Best Buy's part part.

The geek squad is very helpful. Timely with all services and overall a great addition to a great store! The operation of the geek squad is fluid and they find all warranties right away! Definitely recommend and will be getting protection on all products i buy!

How best to protect you investment in this phone. Geek Squad is great. I have used them many times though the years and never have I been disappointed by service. The know how and willingness to assist whenever needed is a standard in retailing. The cost is reasonable and protection against damage or loss immense.

Would recommend getting this service. I am very satisfied with my decision to purchase this service as the cell phone I purchased has malfunctioned on multiple occasions and geek squad protection service has replaced it for the fee of roughly $90.

Best Buy workers set up my phone with all the bells and whistles. Will always buy my phones here.

I always have the best experience here. Everyone is kind, knowledgeable and attentive.

I use this as insurance on my cell phone, so far over 4 different phone models I have only had to use it once, my phone freaked out I took it in to best buy they gave me a loaner phone and sent my phone for repair, turned out it had to be replaced, they got my new phone in and transferred all my data and at no additional cost to me

Good product worth every penny. Squad in Danvers is excellent.

My friend has a dickens of a time with his phones so I got the insurance included when I purchased the phone for him. He's very active and has had problems with his old phones becoming damaged. Let's hope he doesn't need this insurance.

I always get 2 year Accidental Geek Squad Protection Plan with my purchases when it is available because I have a large family with little ones and I'm always on the go. I have made use of my protection plans and am a very satisfied elite member. I definitely love shopping at Best Buy for their superior quality, their excellent support system, and pick up and returns, they also deliver for free.

They Helped me Out at Best Buy with my Geek Squad protection plan....a lil extra Cash goes a Long Way... Gave me 2 more years and a New Phone for a small price along with a Phone Upgrade...Pleased

Great to have peace of mind in case of damage I actually had to use it before so it's worth every penny

Camera is awesome, dont use the pen much but its noce to have the option. Hoping they can fix the camera issues.

They are pretty savvy. Every time that I ask them a question, they give an explanation that is easier for me to understand.

Speedy and strong enough to handle various apps at a high refresh rate. The only con is the horrible selfie camera

Who doesn't love a great repair team!? literally the best i've seen from any real team and always have wonderful costumer service and help with any issue you have whether thats tech problems, tech fixes, or questions you have they are the standard.

Great way to get the phone protected and really affordable.

The associate was very helpful when I had to use the first warranty and I had purchase it again. Thank you BB!!!!