Customer Ratings & Reviews

The protection plan does what it's supposed to do - replace a phone when it's broken. The only negative is that even with an appointment, you still wait to be serviced.

They are really nice team, very professional and explain everything really good!!

Great just what I needed, would buy again. Perfect for phone

Its necessary becouse this cell phones are very fragile. Its the second cell I break and no often fall down, and the old one had hard case too My son has an Iphone and it fall many times and never broken. I prefer samsung but I am thinking in change for this problem

I always have the best experience here. Everyone is kind, knowledgeable and attentive.

Yo i have had the worst 2 or so years in the history of my cellphone use. Thank god for this protection program. You have to pay 200 dollars for every phone damaged but i think i am on my 5th maybe even 6th. It mad things easy and less expensive

Love love the set ups Best Buy has for stuff you get there it’s like they back up there back ups and it’s alwys worked great for me! They have alwys taken care of me and I appreciate them so greatly!

The sale rep recommended to buy this insurance in case of unfortunate event and sadly it did happened I lost my phone and Bestbuy gave me a store credit since I had an older cellphone model.

Camera is awesome, dont use the pen much but its noce to have the option. Hoping they can fix the camera issues.

Great to have peace of mind in case of damage I actually had to use it before so it's worth every penny

I have never been disappointed with the geek squad service and professionalism during all of my purchases i have added the geek squad protection plans and i have had to use my protection plan more than a few times and never disappointed!

For all of us and I will make money on our trip and we can go over the details on our trip and get it done and get it done by then and we will get you the most recent version to send to you and Pods for me and Pods is an awesome time for me to get out

Dont go without extra geek squad. Only needed ot once and it saved me thousaand dollars in repair / replacement of a computer.

The agent tried to help with my phone but could not do anything more. Gave me store credit for what I paid for. He helped me out with his full potential

Good insurance coverage for a good price. I bought my wife a new phone at best buy. She tends to drop things easily so I bought the protection plan.

The associate was very helpful when I had to use the first warranty and I had purchase it again. Thank you BB!!!!

Good product worth every penny. Squad in Danvers is excellent.

I bought this plan without thinking. This plan is to replace my phone if anythong happens to it. But, they give you a refurbished phone. The last time i had to buy a new phone. The refurbished phone didn't work properly.

I purchased the Geek Squad Protection Plan for my cell phone never thinking I might actually need it. However, I was so glad to have it when my phone developed a screen problem and the Plan took care of it. I did have a deductible, but still saved a lot of money.

It happens. Once every ten years or so you will either lose your phone or have it break for some reason. This is great in that it covers full replacement and if they don't have one in stock they give you the monetary equivalent in a credit. I would hate to buy a phone and then have something happen to it a few weeks later so it is worth every penny.